Customer Success Ops Leader | Salesforce & Automation

OneImaging Inc.; United States; Remote; USD 105,000 - 120,000; Full time

Benefits offered by this job

Equity incentive

Competitive benefits

Job summary

OneImaging Inc. is seeking a results-driven Customer Success Operations Manager in the United States to build and scale the operational backbone of our CS organization.

You will own CRM hygiene, quarterly goal cycles, and cross-functional processes to support implementation, health, renewals, and expansions. You’ll work with Success, Operations, Product, Sales, Marketing, and more to drive efficiency, define playbooks, and implement scalable systems with urgency and ownership.

Qualifications

• 4+ years in Customer Success Operations, Revenue Operations, or similar roles supporting customer-facing teams.
• Hands-on Salesforce experience: opportunity tracking, reporting, workflows, data integrity.
• Experience designing scalable bonus, incentive, or variable compensation structures for CS teams.
• Strong understanding of the customer lifecycle from implementation to renewals and expansions.
• Experience building scalable CS processes, playbooks, and systems.
• Strong analytical skills with data-driven decision making.
• Demonstrated ownership and ability to drive projects end-to-end.
• Excellent cross-functional communication and project management.

Responsibilities

• Build and maintain CS playbooks, SOPs, templates, and best practices for CS and Renewal motions.
• Implement scalable processes and tooling to support onboarding, health, reviews, renewals, and expansions.
• Design quarterly goal cycles, scorecards, and CS incentive mechanics.
• Own opportunity hygiene and tracking in Salesforce to prioritize value delivery.
• Develop onboarding and training programs for CS and Implementation teams.
• Maintain centralized knowledge base to keep product and processes current.
• Partner cross-functionally to operationalize product and process changes.
• Identify opportunities to automate manual workflows and improve efficiency.
• Develop resources to identify dependencies and next-best actions earlier.
• Measure CS process effectiveness and iterate based on feedback.

Skills

CS Ops fundamentals

Customer lifecycle understanding

Cross-functional collaboration

Data analysis

Project management

Tools

Salesforce

Job description

OneImaging Inc. is seeking a results-driven Customer Success Operations Manager in the United States to build and scale the operational backbone of our CS organization.

You will own CRM hygiene, quarterly goal cycles, and cross-functional processes to support implementation, health, renewals, and expansions. You’ll work with Success, Operations, Product, Sales, Marketing, and more to drive efficiency, define playbooks, and implement scalable systems with urgency and ownership.