Customer Success & Operations Specialist - Flexible Shifts

OpenKrill; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Career development

Growth opportunities

Flexible rotating shifts

Job summary

Traba is seeking a Business Support Specialist to deliver rapid, high-touch support to businesses and workers on a fast-growing platform. You will help monitor scheduling, resolve issues, and streamline processes while rotating shifts to ensure 24x7 coverage.

The role emphasizes customer-focused service, relationship-building, and proactive problem-solving in a dynamic startup environment. The position offers growth within a supportive team, with opportunities to shape a new function and improve

Qualifications

• 1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company.
• Proven ability to manage multiple priorities while meeting tight deadlines.
• Strong organizational skills and attention to detail, balanced with the ability to execute swiftly.
• A proactive approach to problem-solving and an ownership mentality in all tasks.
• Enthusiastic attitude and a commitment to delivering exceptional customer experiences.

Responsibilities

• Deliver Outstanding Support: Provide rapid and responsive assistance to businesses on time-sensitive workforce issues, ensuring a seamless and high-touch experience.
• Monitor and Optimize Operations: Oversee daily activities to ensure smooth scheduling and shift management, proactively resolving issues as they arise.
• Empower Customers and Workers: Act as a trusted point of contact for businesses, providing solutions that align with their needs and fostering a positive experience for all platform users.
• Streamline Processes: Collaborate with internal teams to identify opportunities to improve workflows, develop standard operating procedures, and enhance efficiency.
• Resolve Issues at Scale: Address and resolve standard customer requests (80% of tickets) while partnering with Biz Ops for more complex scenarios requiring specialized knowledge (20%).
• Leverage Technology: Utilize internal systems to monitor requests, troubleshoot issues, and support businesses in understanding and navigating the Traba platform.
• Flexibly Rotate Shifts: Work rotating schedules, including early mornings, late nights, weekends, and holidays, ensuring consistent support coverage as we expand to 24x7 operations.

Skills

Customer Focus

Process Orientation

Adaptability

Problem Solving

Communication Skills

Job description

Traba is seeking a Business Support Specialist to deliver rapid, high-touch support to businesses and workers on a fast-growing platform. You will help monitor scheduling, resolve issues, and streamline processes while rotating shifts to ensure 24x7 coverage.

The role emphasizes customer-focused service, relationship-building, and proactive problem-solving in a dynamic startup environment. The position offers growth within a supportive team, with opportunities to shape a new function and improve