Customer Success & Operations Specialist

Traba; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible shifts

Career growth opportunities

Job summary

Traba is seeking a Business Support Specialist in Tampa, FL to deliver rapid and high-touch assistance to businesses and workers on time-sensitive workforce issues. You will help optimize scheduling, resolve issues, and serve as a trusted contact to ensure a seamless experience on the Traba platform.

Ideal candidates are customer-focused, process-oriented, adaptable, and possess strong communication skills.

Qualifications

• 1+ years of professional experience in customer success, business support, or a similar role within a fast-growing company.
• Proven ability to manage multiple priorities while meeting tight deadlines.
• Strong organizational skills and attention to detail, balanced with the ability to execute swiftly.
• A proactive approach to problem-solving and an ownership mentality in all tasks.
• Enthusiastic attitude and a commitment to delivering exceptional customer experiences.

Responsibilities

• Deliver rapid and responsive assistance to businesses on time-sensitive workforce issues.
• Oversee daily scheduling and shift management, proactively resolving issues.
• Act as a trusted point of contact for businesses, providing solutions that align with their needs.
• Collaborate with internal teams to improve workflows and develop standard operating procedures.
• Address and resolve standard customer requests (80%) while partnering with Biz Ops for complex cases (20%).
• Utilize internal systems to monitor requests and support users of the Traba platform.
• Work rotating shifts to provide 24x7 coverage as operations expand.

Skills

Customer-focused

Process-oriented

Adaptable

Resilient problem-solver

Exceptional communicator

Job description

Traba is seeking a Business Support Specialist in Tampa, FL to deliver rapid and high-touch assistance to businesses and workers on time-sensitive workforce issues. You will help optimize scheduling, resolve issues, and serve as a trusted contact to ensure a seamless experience on the Traba platform.

Ideal candidates are customer-focused, process-oriented, adaptable, and possess strong communication skills.