Hybrid Operations & Admin Coordinator

Alliance of Community Health Plans (ACHP); Washington (District of Columbia); Hybrid; USD 55,000 - 65,000; Full time

Job summary

Alliance of Community Health Plans (ACHP) seeks an Operations Coordinator to ensure smooth day-to-day functioning in a hybrid office. You will coordinate core operational, administrative, and technology-enabled processes, anticipate needs, resolve issues quickly, and provide structured, detail-oriented support across teams.

In this role, you’ll manage facilities and vendor relationships, administer internal systems, support HR onboarding, and help maintain cyber and business continuity

Qualifications

• Bachelor's degree preferred.
• 1-3 years of professional experience in a customer- or member-facing role.
• Demonstrated organization and time management skills, and experience keeping multiple tasks/priorities on deadline with high degree of quality and accuracy.
• Ability to learn quickly on new data and technology systems. Experience with customer relationship management software a plus.
• Enthusiastically embraces new tools and technologies that benefit the organization, including AI.
• Solid communication skills, oral, written and listening.
• Customer-focused mindset.
• Ability to meet deadlines and communicate progress on projects.
• Strong judgment and problem-solving skills, and the ability to think independently and take initiative.

Responsibilities

• Coordinate ACHP's office facilities and vendor relationships, serving as the primary point of contact with building management; proactively monitor operational needs, anticipate risks and resolve day-to-day issues independently, escalating as appropriate to support a safe and effective hybrid work environment.
• Support technology-enabled operations by administering ACHP's internal systems (SharePoint, Teams, Archie, etc.) and serving as the primary contact for managed service provider, troubleshooting issues, tracking requests and ensuring timely follow-up.
• Serves on the AI Committee
• Support business continuity and operational readiness by maintaining access controls and continuity documentation and ensuring timely response and escalation of cybersecurity incidents and operational disruptions.
• Manage and maintain SharePoint sites including folder structure and user access. Provide staff guidance on file organization, naming convention, archiving and other best practices.
• Enforce document retention and archiving practices in alignment with organizational policies and legal requirements.
• Review and manage administrative and operations vendors to ensure services remain within budget, providing cost estimates, recommendations and proposals.
• Support Human Resources by coordinating onboarding and offboarding for employees, fellows and interns, including systems access, workspace setup and coordination onboarding schedules.
• Provide key ACHP office support, including triaging mail, ordering supplies, maintaining shared spaces, greeting guests and responding to day-to-day needs.
• Maintain knowledge of core Operations functions to ensure role redundancy.
• Perform other duties as assigned.

Skills

Customer-facing mindset

Strong communication

Time management

Problem solving

Initiative

CRM software experience

AI tools familiarity

Education

Bachelor's degree preferred

Tools

MS Office suite

CRM software

Job description

Alliance of Community Health Plans (ACHP) seeks an Operations Coordinator to ensure smooth day-to-day functioning in a hybrid office. You will coordinate core operational, administrative, and technology-enabled processes, anticipate needs, resolve issues quickly, and provide structured, detail-oriented support across teams.

In this role, you’ll manage facilities and vendor relationships, administer internal systems, support HR onboarding, and help maintain cyber and business continuity