Customer Success & Operations Coordinator

Omni Technologies; Indiana, Northern (PA, KY); Hybrid; USD 37,000 - 46,000; Full time

Benefits offered by this job

Weekly pay

401(k) with 3% company match

Medical, dental, and vision coverage

Free mental health support through our

EAP

HSA and life insurance options

Generous PTO, paid holidays, and your

Referral bonuses

Tuition reimbursement

Job summary

OMNI Technologies, Inc. is seeking a Customer Service Representative to provide advanced customer service and operational support within the Sales department. The CSR acts as a key liaison between customers, sales, engineering, and production to ensure customer requirements are met and company standards are maintained.

Schedule: Monday-Friday, onsite. 8AM-4:30PM. The role involves using Visual Order Entry and Visual Estimating Window to support pricing, order processing, and customer inquiries,

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of experience in a manufacturing customer service environment.
• Strong written and verbal communication skills.
• Proficiency in computer systems and order entry platforms.
• Technical aptitude including blueprint reading is a plus.

Responsibilities

• Demonstrate advanced proficiency in Visual Order Entry, Customer Maintenance, and Work Order Entry, with working knowledge of the Visual Estimating Window.
• Utilize the Visual Estimating Window to recalculate customer pricing in accordance with current company standards.
• Interface with prospects and customers to provide products and services that meet customer needs while aligning with company objectives.
• Apply basic engineering and material knowledge to assist with application development and customer product solutions.
• Develop and maintain relationships with assigned HOUSE accounts to identify growth opportunities and improve customer satisfaction.
• Act as the customer service liaison for major customer accounts, ensuring clear communication and timely follow-up.
• Identify, qualify, and forward sales leads within strategic markets.
• Serve as backup support for the Sales team when needed.
• Enter customer complaints into IQM, respond to customers regarding RGA status, and follow up with the shop on return status, root cause analysis, and final disposition (repair, replace, or credit).
• Contact customers regarding delinquent invoices when requested.
• Review the Work in Process (WIP) report and coordinate with production to identify completed or cancelled work orders that can be closed or removed.

Skills

Communication skills

Computer systems proficiency

Order entry platforms

Blueprint reading

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Visual Order Entry

Visual Estimating Window

IQM system

Job description

OMNI Technologies, Inc. is seeking a Customer Service Representative to provide advanced customer service and operational support within the Sales department. The CSR acts as a key liaison between customers, sales, engineering, and production to ensure customer requirements are met and company standards are maintained.

Schedule: Monday-Friday, onsite. 8AM-4:30PM. The role involves using Visual Order Entry and Visual Estimating Window to support pricing, order processing, and customer inquiries,