Sales Operations Administrator

OmniMetrix LLC; Buford (GA); On-site; USD 55,000 - 63,000; Full time

Benefits offered by this job

Medical & dental insurance

401(k) plan

Paid time off

Stock option plan

Job summary

OmniMetrix LLC in Buford, GA is seeking a Sales Operations Admin to support order processing, account management, and customer service for a growing client base. You will process orders, update accounts, and work with sales and warehouse teams to ensure on-time delivery and accurate invoicing.

The role emphasizes responsiveness, accurate record-keeping, and effective communication with customers and internal teams while maintaining a Monday–Friday in-office schedule.

Qualifications

• 3+ years of customer service experience or equivalent in a business setting.
• 3+ years of order processing experience and ability to manage multiple tasks.
• Experience supporting sales initiatives and customer onboarding is preferred.

Responsibilities

• Process new sales orders for equipment and services, maintaining accurate files and pricing.
• Update customer accounts, including disconnects, installations, and transfers.
• Coordinate with sales and warehouse teams to ensure on-time delivery and accurate orders.
• Serve as a point of contact for customers regarding order status and inquiries.
• Support sales meetings, onboarding, and post-sale customer service activities.

Skills

Customer service

Order processing

Sales support

Excel

Attention to detail

Multitasking

Communication

Education

Associate's degree or equivalent

Tools

Salesforce

Job description

Who We Are

Founded in 1998, OmniMetrix is the leader and pioneer in Internet of Things (IoT) wireless remote monitoring, diagnostics, and control of critical assets. We increase asset reliability by eliminating 95% of “fail to start” situations, providing 24/7 continuous diagnostics for military and government assets, gas pipelines, oil & gas equipment, and emergency power applications.

Our web-based platform delivers real-time notification of changes or alarm conditions across a customer's equipment network, along with extensive reporting, analysis, graphing, and remote-control capabilities. Our systems are installed globally across gas pipelines and other critical facilities, including cell towers, grocery stores, medical facilities, data centers, public transportation systems, and federal, state, and municipal government facilities.

Who You Are

The Sales Operations Admin provides administrative and operational support to the OmniMetrix sales team, ensuring accurate, timely order processing and account management for our growing customer base. This role is a key point of contact for customers and internal teams alike — supporting the sales process end to end, delivering responsive customer service, and helping expand customer understanding of OmniMetrix products and services in a way that supports continued company growth.

What You'll Do

Order Processing & Account Management

• Process new sales orders for equipment and services, maintaining accurate files, pricing, and credit memos
• Process customer account changes, including disconnects, installations, and transfers
• Work with sales and warehouse staff to ensure orders are delivered accurately and on time
• Contact customers regarding past-due accounts

Sales & Customer Support

• Coordinate with the sales team to schedule sales meetings, calls, customer onboarding, and training sessions
• Deliver exceptional customer service by managing the flow of customer requirements, inquiries, and account changes, ensuring on-time delivery and timely communication of order and change status
• Answer incoming customer calls and respond to inquiries promptly and professionally
• Coordinate travel and tradeshow logistics as needed

General Administrative Support

• Maintain accurate, organized records across orders, accounts, and pricing
• Perform other administrative duties as assigned by the General Manage

What You Bring

Required Experience & Skills

• 3+ years of customer service experience
• 3+ years of order processing experience
• 2+ years of sales support experience
• Experience with Salesforce
• Intermediate-level proficiency in Excel
• Strong mathematical accuracy and attention to detail
• Ability to manage multiple tasks and prioritize effectively in a deadline-driven environment
• Strong sense of urgency in completing tasks and meeting customer expectations
• Ability to perform well under pressure in a fast-paced office environment
• Comfortable working a Monday–Friday in-office schedule

EDUCATION

• Associate's degree or equivalent related business experience

What We Offer

Salary Range: $55k-$63K, commensurate with qualifications and experience

• Medical & dental insurance
• 401(k) plan
• Paid time off
• Stock option plan