Customer Success & Operations Coordinator

Matthew Warren, Inc.; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Matthew Warren, Inc. is seeking a customer service professional to promptly respond to quotes, process orders, and coordinate cross-functionally with pricing, scheduling, engineering, and quality teams.

The role emphasizes accurate written and verbal communication, strong MS Office skills, and the ability to manage multiple tasks with attention to detail in a manufacturing environment. Team-oriented and dependable candidates are encouraged to apply.

Qualifications

• Excellent written and verbal communication skills.
• Must be able to operate customer service related software.
• Analytical thinker with problem solving skills.

Responsibilities

• Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from pricing, scheduling, engineering, and quality teams.
• Process incoming orders and facilitate reviews and responses from pricing, scheduling, engineering, and quality teams.
• Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.
• Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production.
• Proactively notify when an order is about to ship or when it will be late.
• Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
• Any other duties needed to help drive our vision and abide by our organization’s values

Skills

Excellent communication

MS Office

Systems proficiency

Analytical thinking

Detail oriented

Meeting facilitation

Calm under pressure

Education

High School or better

Tools

Microsoft Office

Job description

Matthew Warren, Inc. is seeking a customer service professional to promptly respond to quotes, process orders, and coordinate cross-functionally with pricing, scheduling, engineering, and quality teams.

The role emphasizes accurate written and verbal communication, strong MS Office skills, and the ability to manage multiple tasks with attention to detail in a manufacturing environment. Team-oriented and dependable candidates are encouraged to apply.