MatWorks - Customer Experience Representative

MatWorks; LaGrange (GA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

Disability insurance

401(k) with profit sharing

Job summary

Matworks is seeking a customer service professional to deliver outstanding service, process orders, provide product and pricing information, and ensure timely shipment while resolving order-related issues.

The role involves coordinating with multiple departments to maintain 100% customer satisfaction and handling claims with freightCarriers when needed. Local candidates only, no relocation.

Qualifications

• Strong written and oral communication skills.
• Detail and task-oriented with creative problem-solving skills.
• Good attitude, flexibility to juggle multiple tasks, and quick comprehension.

Responsibilities

• Process customer orders.
• Answer phone or email inquiries.
• Provide product information and meet service requests.
• Track orders and coordinate corrections.
• Handle shipping status, pricing or invoicing questions.
• Coordinate with Manufacturing, AR, Art, and Sales to resolve issues.
• File claims with freight carriers for shortages, quality issues, and damages.

Skills

Strong written and oral communication

Detail oriented

Creative problem solving

Team player

Computer skills

Motivated / self-starter

Good attitude and multi-tasking

Education

Post-secondary education or college degree preferred

Job description

JOB SUMMARY:

The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to providing product and pricing information, processing orders, ensuring all orders are shipped in a timely manner and resolving issues that arise with orders (replacements, credits, etc.), to ensure 100% customer satisfaction.

Essential Functions Of The Job

• Process customer orders


• Answer phone or email inquiries


• Provide product information and meet service requests


• Track orders and coordinate correction of orders


• Process inquiries on shipping status, pricing or invoicing information, and various website questions


• Communicate between Manufacturing Departments, Accounts Receivable, Art Department, and Sales Team to resolve any issues related to customer satisfaction


• File claims with freight carriers related to quantity shortages, quality issues, and transit related cargo loss or damage

Local Candidates Only No Relocation Assistance Provided

Qualifications

• Strong written and oral communication skills


• Detail and task-oriented and possess creative problem-solving skills


• Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace.


• A team player with strong computer skills


• Highly motivated, strong work ethic, sense of urgency, and is a self-starter


• Post-secondary education or college degree preferred

COMPENSATION:

Starting at $18/hour. Based on experience and qualifications

BENEFITS:

Matworks offers a comprehensive benefits package including medical, dental, and vision insurances as well as life insurance, disability insurance, and 401(k) with profit sharing.

WORK HOURS:

General office hours, Monday - Friday 8am-5pm, plus occasional overtime.