Customer Success & Onboarding Specialist

FF Inc; Scottsdale (AZ); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Competitive pay and incentives

Paid training and coaching

Clear growth path into customer-facing

Collaborative team environment

transferable professional skills

Job summary

FF Inc is seeking a Customer Support Associate in Scottsdale, AZ to provide friendly, reliable support to customers throughout their experience with the company. You’ll be a key contact, helping with onboarding, setup, and issue resolution while building positive relationships.

The role emphasizes strong communication, organized multitasking, and a customer-first approach. Training is provided, with opportunities to grow into Customer Success or Account Management within a collaborative team.

Qualifications

• Strong communication and interpersonal skills.
• Friendly, patient, and comfortable supporting customers in varied situations.
• Ability to manage multiple requests and stay organized.
• Problem-solving mindset with a customer-first approach.
• Basic computer skills and willingness to learn new systems.

Responsibilities

• Serve as the primary point of contact for customer questions and support needs.
• Assist customers with onboarding, setup, or service activation.
• Respond to inquiries and guide customers through solutions or next steps.
• Follow up with customers to ensure satisfaction and successful use of services.
• Troubleshoot issues and escalate to internal teams when needed.
• Maintain accurate records of customer interactions and updates.
• Provide personalized support by understanding customer needs and goals.
• Monitor customer accounts to identify opportunities for additional support.
• Collaborate with team members to improve processes and customer experience.

Skills

Communication skills

Customer service mindset

Organizational skills

Problem solving

Team collaboration

Multitasking

Job description

FF Inc is seeking a Customer Support Associate in Scottsdale, AZ to provide friendly, reliable support to customers throughout their experience with the company. You’ll be a key contact, helping with onboarding, setup, and issue resolution while building positive relationships.

The role emphasizes strong communication, organized multitasking, and a customer-first approach. Training is provided, with opportunities to grow into Customer Success or Account Management within a collaborative team.