Service Operations Specialist

Alfred Kärcher SE & Co. KG; Gloucester Township (NJ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid Holidays

Flexible PTO

HSA and FSA

401K matching

Paid sick time

Short/Long-term disability

Job summary

Alfred Kärcher SE & Co. KG is seeking a Service Operations Specialist in New Jersey to support the after-sales unit. You will guide customers from onboarding through retention, acting as a bridge between Warehouse, Accounting, and IT to meet service goals and maintain satisfaction.

The role emphasizes onboarding plans, installation coordination, and proactive engagement to improve conversion and long-term loyalty.

Qualifications

• Bachelor’s degree in business, commerce, or related field.
• 1–3 years in service operations or customer-facing roles preferred.
• Proficiency with Google Suite; SAP or ERP familiarity.
• Strong verbal and written communication with conflict resolution focus.

Responsibilities

• Drive Customer Success: Develop and execute onboarding plans to guide new customers while minimizing departmental handoffs.
• Coordinate Growth: Lead priority communication for new equipment deliveries and coordinate installation/training setup to build long-term engagement.
• Re-activate & Engage: Proactively reach out to inactive accounts and follow up on repair estimates to identify growth opportunities and improve conversion rates.
• Digital Adoption: Assist customers with service portal registration and provide ongoing guidance to maximize their use of digital tools.
• Operational Excellence: Manage service inbox inquiries and analyze customer satisfaction data to provide actionable strategic recommendations to regional teams.

Skills

Customer Success

Onboarding

Communication

Conflict Resolution

Education

Bachelor's degree

Tools

SAP

Google Suite

Job description

The salary range for this position is $23.00-$30.00 DOE

The Service Operations Specialist supports the after-sales unit by managing the customer lifecycle from onboarding through retention. This role acts as a critical link between customers and internal departments like Warehouse, Accounting, and IT to ensure service goals are met and customer satisfaction is maintained.

This is how you WOW:

• Drive Customer Success: Develop and execute onboarding plans to guide new customers while minimizing departmental handoffs.
• Coordinate Growth: Lead priority communication for new equipment deliveries and coordinate installation/training setup to build long-term engagement.
• Re-activate & Engage: Proactively reach out to inactive accounts and follow up on repair estimates to identify growth opportunities and improve conversion rates.
• Digital Adoption: Assist customers with service portal registration and provide ongoing guidance to maximize their use of digital tools.
• Operational Excellence: Manage service inbox inquiries and analyze customer satisfaction data to provide actionable strategic recommendations to regional teams.

It would be WOW if you would bring this in:

• Academic Foundation: A Bachelor’s degree in business, commerce, or a related field.
• Relevant Experience: 1-3 years of experience in service operations or customer-facing roles, ideally within a fast-paced or global organization.
• Technical Savvy: Proficiency with Google Suite and required familiarity with SAP or similar ERP systems.
• Communication Skills: Strong verbal and written communication skills with a focus on conflict resolution.
• Detail-Oriented Mindset: Demonstrated ability to manage multiple tasks and projects simultaneously with a commitment to Kärcher’s values.
• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees
• HSA, FSA, and 401K matching plans
• Paid sick time, as well as short and long-term disability insurance

Work Environment & Physical Demands:

• While performing this job, the employee is regularly required to stand, walk, and reach for up to 8 hours.
• You must be able to lift or move up to 50 pounds.
• The role may involve working near moving mechanical parts in a high-noise environment where protective equipment is required.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Aff… / M/F/Disabled/Veteran

At Kärcher, a team of 15,330 people in 80 countries is working together to make the world a cleaner place. As a family company with a focus on sustainability, we firmly believe that the important things in life need extra care to ensure they stand the test of time and preserve their value in future too. We offer WOW solutions around the world for cleaning and care. In the everyday and in the extraordinary. With WOW products and WOW services.