Service Operations Specialist

Kärcher; Gloucester Township (NJ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Paid holidays

Flexible PTO

HSA/FSA & 401K matching

Sick time & disability

Job summary

Kärcher in New Jersey is seeking a Service Operations Specialist to manage the customer lifecycle from onboarding to retention. You will bridge gaps between customers and internal teams to ensure service goals are met and satisfaction remains high.

Ideal candidates have 1-3 years in service operations, strong communication, and experience with Google Suite and ERP systems. This role offers a comprehensive benefits package and a collaborative, fast-paced environment.

Qualifications

• Bachelor’s degree in business, commerce, or a related field.
• 1-3 years of experience in service operations or customer-facing roles.
• Proficiency with Google Suite and familiarity with SAP or similar ERP systems.
• Strong verbal and written communication skills with conflict resolution focus.
• Detail-oriented with ability to manage multiple tasks and projects.

Responsibilities

• Develop and execute onboarding plans to guide new customers and minimize handoffs.
• Coordinate installation/training setup and priority communications for new equipment deliveries.
• Proactively reach out to inactive accounts and follow up on repair estimates to identify growth opportunities.
• Assist customers with service portal registration and provide ongoing guidance to maximize digital tool use.
• Manage service inbox inquiries and analyze customer satisfaction data to provide actionable recommendations to regional teams.

Skills

Customer Success

Onboarding

Account management

Communication skills

Education

Bachelor's degree in business, commerce, or related field

Tools

Google Suite

SAP/ERP

Job description

The salary range for this position is $23.00-$30.00 DOE

The Service Operations Specialist supports the after-sales unit by managing the customer lifecycle from onboarding through retention. This role acts as a critical link between customers and internal departments like Warehouse, Accounting, and IT to ensure service goals are met and customer satisfaction is maintained.

This Is How You WOW

• Drive Customer Success: Develop and execute onboarding plans to guide new customers while minimizing departmental handoffs.


• Coordinate Growth: Lead priority communication for new equipment deliveries and coordinate installation/training setup to build long-term engagement.


• Re-activate & Engage: Proactively reach out to inactive accounts and follow up on repair estimates to identify growth opportunities and improve conversion rates.


• Digital Adoption: Assist customers with service portal registration and provide ongoing guidance to maximize their use of digital tools.


• Operational Excellence: Manage service inbox inquiries and analyze customer satisfaction data to provide actionable strategic recommendations to regional teams.

It would be WOW if you would bring this in:

• Academic Foundation: A Bachelor’s degree in business, commerce, or a related field.


• Relevant Experience: 1-3 years of experience in service operations or customer-facing roles, ideally within a fast-paced or global organization.


• Technical Savvy: Proficiency with Google Suite and required familiarity with SAP or similar ERP systems.


• Communication Skills: Strong verbal and written communication skills with a focus on conflict resolution.


• Detail-Oriented Mindset: Demonstrated ability to manage multiple tasks and projects simultaneously with a commitment to Kärcher’s values.

Our Kärcher WOW-package

• Medical, Dental, and Vision plan


• Paid Holidays (11 per year)


• Flexible PTO for exempt employees


• HSA, FSA, and 401K matching plans


• Paid sick time, as well as short and long-term disability insurance

Work Environment & Physical Demands

• While performing this job, the employee is regularly required to stand, walk, and reach for up to 8 hours.


• You must be able to lift or move up to 50 pounds.


• The role may involve working near moving mechanical parts in a high-noise environment where protective equipment is required.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. These may be added, removed, changed or reassigned as needed to accommodate business requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity / Aff …