Customer Success Network Engineer – 2nd Line Support

Belden; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading connectivity solutions provider in Charlotte, NC is looking for a Customer Success Technical Support Engineer. This role focuses on providing level 2 technical support for industrial solutions, particularly Xtran MPLS products. Candidates should have a strong networking background and excellent communication skills. Key responsibilities include providing customer support, analyzing issues, and advising on network design to ensure high availability and scalability. Travel of approximately 30% is required for this position. Join us to contribute to innovative connectivity solutions.

Qualifications

• Strong understanding of ethernet communication, routing (OSPF), and legacy protocols.
• Knowledge of fault-tolerant design and protection switching mechanisms.
• Effective communicator for remote technical assistance.

Responsibilities

• Provide 2nd level support to customers' networks.
• Analyze customer issues and provide feedback.
• Advise network design & configuration to ensure high availability.

Skills

Strong networking background

Experience with ethernet communication

Deep understanding of MPLS-TP architecture

Strong communication and interpersonal skills

Strong analytical skills for troubleshooting

Education

Bachelor of Engineering or equivalent experience

Tools

Wireshark

Python programming skills

CCNA

CCNP

Job description

A leading connectivity solutions provider in Charlotte, NC is looking for a Customer Success Technical Support Engineer. This role focuses on providing level 2 technical support for industrial solutions, particularly Xtran MPLS products. Candidates should have a strong networking background and excellent communication skills. Key responsibilities include providing customer support, analyzing issues, and advising on network design to ensure high availability and scalability. Travel of approximately 30% is required for this position. Join us to contribute to innovative connectivity solutions.