MPLS-TP Support Engineer (2nd Line)

Belden Inc.; Charlotte (NC); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health/dental/vision

Paid vacation

Training opportunities

Job summary

Belden Inc. is looking for a Customer Success Technical Support Engineer in Charlotte, North Carolina. In this role, you will provide level 2 technical support for industrial solutions, focusing on Xtran MPLS products. Strong networking knowledge and the ability to communicate effectively are essential.

Applicants can expect a base compensation range of $75,000 to $105,000, with extensive benefits including health, dental, retirement plans, and a supportive work culture.

Qualifications

• Strong communication, interpersonal and analytical skills for troubleshooting networks.
• Ability to work independently, meet deadlines, and share information with the team.

Responsibilities

• Provide 2nd level support to company and customer networks.
• Analyze customer issues and provide feedback and recommendations.
• Create knowledge base articles and documentation.

Skills

Strong networking background with experience in Ethernet communication

Knowledge of fault‑tolerant design

Proficiency in using Wireshark

Programming/Scripting (Python) skills

CCNA/CCNP qualification

Education

Bachelor of Engineering or equivalent experience

Job description

Belden Inc. is looking for a Customer Success Technical Support Engineer in Charlotte, North Carolina. In this role, you will provide level 2 technical support for industrial solutions, focusing on Xtran MPLS products. Strong networking knowledge and the ability to communicate effectively are essential.

Applicants can expect a base compensation range of $75,000 to $105,000, with extensive benefits including health, dental, retirement plans, and a supportive work culture.