Senior Network Solutions Engineer for Enterprise Support

WNC Corp.; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

WNC Corp. is seeking a Senior Customer Engineer in Dallas, TX to provide technical support, manage issues, and maintain customer satisfaction. Applicants should have a Bachelor's degree in electrical engineering or related fields and strong knowledge in network troubleshooting with Wireshark.

The role includes supporting CPE configuration and collaboration with engineering for efficient solutions. WNC Corp. values teamwork and a commitment to customer needs in delivering high-quality technical support.

Qualifications

• Knowledge of foundational networking concepts like TCP/IP, DHCP, NAT, VLAN.
• Experience with AI technologies and 5G NR protocols.
• Strong understanding of Wi-Fi Router, Access Point, and Mesh Network hardware architectures.

Responsibilities

• Handle initial technical inquiries and manage end-to-end trouble ticket lifecycle.
• Support setup and maintenance of CPEs such as 5G FWA and Wi-Fi Routers.
• Communicate technical issues to development teams for resolution.

Skills

Technical Support

Network Analysis

Collaboration

Problem-Solving

Communication

Education

Bachelor’s degree in electrical engineering or Computer Science

Tools

Wireshark

Iperf

Job description

WNC Corp. is seeking a Senior Customer Engineer in Dallas, TX to provide technical support, manage issues, and maintain customer satisfaction. Applicants should have a Bachelor's degree in electrical engineering or related fields and strong knowledge in network troubleshooting with Wireshark.

The role includes supporting CPE configuration and collaboration with engineering for efficient solutions. WNC Corp. values teamwork and a commitment to customer needs in delivering high-quality technical support.