MPLS-TP Network Support Engineer — 2nd Line

Belden Inc.; Carmel (IN); Remote; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health/dental/vision insurance

Matching retirement plans

Paid vacation

Job summary

A leading connectivity solutions provider is seeking a Technical Support Engineer for level 2 support of industrial solutions. This role requires a Bachelor of Engineering and strong networking skills, focusing on MPLS products. Responsibilities include providing customer support, troubleshooting complex issues, and documentation. The position offers a base salary range of $75,000-$105,000 and provides opportunities for hybrid and remote work along with competitive benefits.

Qualifications

• Strong networking background, with experience and understanding of ethernet communication.
• Deep understanding of MPLS-TP architecture and label switching principles.
• Able to work independently and share information with your team.

Responsibilities

• Provide 2nd level support to company and customer networks.
• Work together with customers to provide them with the best support experience.
• Create knowledge base articles and proactive documentation.

Skills

Networking background

Technical assistance

Strong communication skills

Analytical skills for troubleshooting

Ability to solve complex problems

Knowledge of MPLS-TP architecture

Education

Bachelor of Engineering or equivalent experience

Tools

Wireshark

Python

Job description

A leading connectivity solutions provider is seeking a Technical Support Engineer for level 2 support of industrial solutions. This role requires a Bachelor of Engineering and strong networking skills, focusing on MPLS products. Responsibilities include providing customer support, troubleshooting complex issues, and documentation. The position offers a base salary range of $75,000-$105,000 and provides opportunities for hybrid and remote work along with competitive benefits.