Client Support Specialist

GASSEN OFF-SITE INC; Eden Prairie (MN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) with employer match

Paid Time Off

Hybrid work model

Star Tribune Top Workplace recognition

Job summary

GASSEN OFF-SITE INC. in Eden Prairie is seeking a detail-oriented professional to deliver outstanding customer service and provide administrative support across the company.

The role involves handling inbound/outbound calls and emails, accurate documentation, and collaboration with property managers through varied tasks. The position requires strong communication, organizational skills, and proficiency in Microsoft Office and property management software.

Qualifications

• Strong verbal and written skills are required.
• Able to manage priorities in a fast-paced environment.
• Proficiency in Microsoft Office and property management software is essential.

Responsibilities

• Provide effective customer service to clients via calls and emails.
• Enter call notes accurately into the database and maintain records.
• Support property managers with document preparation, mailings, and database tasks.
• Collaborate across departments and adapt to team needs.
• Participate in association meetings monthly for professional development.
• Manage high volumes of calls while upholding service standards.

Skills

Effective Communication

Organizational Prowess

Technical Competency

High school diploma

Education

High school diploma or equivalent

Tools

Microsoft Office

Property management software

Job description

• Provide effectivecustomer service to clients
• Provide administrative support to other areas of the company

Role and Responsibilities

• Customer Service Excellence:Handle inbound and outbound calls and emails with professionalism, ensuring client inquiries are addressed efficiently and effectively.

  Detail-Oriented Documentation: Accurately enter call notes into our database, maintaining meticulous records of client interactions.

  Support and Collaboration: Provide administrative support to our property managers through various tasks including document preparation, coordination of mailings, and database management.

  Flexibility and Adaptability: Willingly assist across different departments, adapting to the needs of the team and contributing to our collaborative environment.

  Professional Development: Participate in at least one association meeting monthly, embracing opportunities for growth and learning within the industry.

  Efficiency in High-Volume Settings: Manage large volumes of calls with composure, upholding our standard of service excellence.

Qualifications/Skills

Effective Communication: Strong verbal and written skills, with the ability to engage a diverse range of clients and team members.

Organizational Prowess: Demonstrated skill in managing priorities and resources in a fast-paced environment.

Technical Competency: Proficiency in Microsoft Office and familiarity with property management software are essential. Ability to type 25 WPM.

Educational Background: High school diploma or equivalent, with fluency in English and intermediate math skills.

Education Requirements

High school diploma or equivalent, with fluency in English and intermediate math skills.

Preferred Skills

• Previous experience in customer service is preferred but not required

Additional Notes

• Comprehensive Benefits:We offer a benefits package including medical, dental, 401(k) with employer match, and Paid Time Off.

  Work-Life Balance: Our hybrid work model offers flexibility, allowing for a combination of office and remote work.

  Professional Growth: We provide clear pathways for advancement, valuing the development and progression of our team members.

  A Supportive Culture: Recognized as a Star Tribune Top Workplace for multiple years, we pride ourselves on fostering a welcoming and supportive work environment.

  This role is a unique opportunity for individuals looking to blend their customer service talents with administrative expertise within a supportive and dynamic team. If you are motivated by the prospect of contributing to our mission and advancing your career, we encourage you to apply.

In addition to offering a friendly, family-oriented culture, we also offer the following benefits:

• 401(k) plan with employer match
• Relaxed dress code
• Convenient Eden Prairie location, near shopping and restaurants

We work hard and have fun too, and were recognized as a multi-year Star Tribune Top Workplace! We are selective about who we hire, so if you believe you have the background, experience and attitude to fit into our team, we’d love to hear from you!