Customer Success Manager - Software Adoption & Growth

GetJobSmart; Las Vegas (NV); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement plan with employer matching

Professional development opportunities

Job summary

Catalyst North Inc. in Las Vegas, NV is seeking a Customer Success Manager for a full-time role. You will work closely with clients to understand needs, implement software, provide training, and deliver ongoing support to maximize value and drive growth.

Responsibilities include onboarding, regular check-ins, issue resolution, and collaboration with sales and product teams to ensure seamless client interactions. A team-oriented, fast-paced environment offers growth and development opportunities.

Qualifications

• Bachelor's degree in a related field; 3–5 years in customer success or similar software role.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a customer-centric approach.
• Experience with CRM systems is a plus.
• Ability to work independently and in a team.

Responsibilities

• Manage a portfolio of clients to ensure successful outcomes with our software.
• Provide comprehensive onboarding and training for new clients.
• Deliver proactive support and timely responses to inquiries.
• Monitor client satisfaction and identify growth opportunities.
• Collaborate with sales and product teams to align client needs.
• Maintain strong relationships with key stakeholders.
• Stay informed on industry trends and apply best practices.
• Communicate regularly with clients and gather feedback.
• Assist with renewal conversations and expansion opportunities.

Skills

Excellent communication

Problem solving

Client-focused approach

Organizational skills

Project management

Relationship building

Collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

Catalyst North Inc. in Las Vegas, NV is seeking a Customer Success Manager for a full-time role. You will work closely with clients to understand needs, implement software, provide training, and deliver ongoing support to maximize value and drive growth.

Responsibilities include onboarding, regular check-ins, issue resolution, and collaboration with sales and product teams to ensure seamless client interactions. A team-oriented, fast-paced environment offers growth and development opportunities.