Customer Success Manager, Transformation & Growth

Catalis-Courts-; United States; Vor Ort; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

Health, dental, vision insurance

Unlimited PTO

401(k) plan with matching

Parental leave

HSA and FSA options

EAP and professional development

Employer-paid disability insurance

Zusammenfassung

Catalis is seeking a Customer Success/Account Management professional to own complex client relationships and drive retention in a multi-tenant SaaS environment. You will navigate legacy challenges, build trust, and guide customers toward modern SaaS solutions while coordinating with cross-functional teams.

This role emphasizes relationship-building, problem solving, and independent decision-making, with up to 35% travel for on-site meetings and CJIS background requirements.

Qualifikationen

• 2+ years in Customer Success, Account Management, or a customer-facing role in SaaS or complex B2B.
• Proven ability to manage unhappy or at-risk customers and rebuild trust.
• High tolerance for ambiguity and change.
• Strong relationship-building and communication skills.
• Willingness to travel up to 35% for on-site meetings.
• CJIS training and FBI background check capability.

Aufgaben

• Own a portfolio of complex customer relationships and act as the primary accountability for the overall experience.
• Manage escalations related to support, billing, invoicing, and legacy system limitations across teams.
• Identify retention risks and take proactive steps to stabilize accounts.
• Lead account conversations focused on clarity, progress, and next steps in ambiguous environments.
• Guide customers from legacy on-premise solutions toward modern SaaS offerings.
• Collaborate with Support, Product, Finance, Sales, and Engineering to move issues forward.
• Support onboarding, renewals, and ongoing engagement to ensure continuity of service.

Kenntnisse

Customer Success

Account Management

Relationship-building

Communication

Problem-solving

Independent work

Ausbildung

Bachelor's degree in business or related field

Tools

CRM software

Jobbeschreibung

Catalis is seeking a Customer Success/Account Management professional to own complex client relationships and drive retention in a multi-tenant SaaS environment. You will navigate legacy challenges, build trust, and guide customers toward modern SaaS solutions while coordinating with cross-functional teams.

This role emphasizes relationship-building, problem solving, and independent decision-making, with up to 35% travel for on-site meetings and CJIS background requirements.