Associate Payments Adoption Manager New Remote - U.S.

Shopmonkey Inc.; San Jose (CA); Hybrid; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Short/Long-term disability

Employee assistance program

Wellness membership reimbursement

Generous parental leave

401(k) available

11 paid holidays

Flexible time off

Matching charitable donations

Job summary

Shopmonkey Inc. is hiring an Associate Payments Adoption Manager in a hybrid role serving the San Jose, CA area with in-office collaboration two days per week in Morgan Hill. The role focuses on expanding Shopmonkey Payments adoption and optimizing customer outcomes for auto shops.

The candidate should have B2B SaaS and embedded payments experience, a collaborative mindset, and a drive to exceed monthly quotas. Spanish language skills are a bonus; equity and benefits are included.

Qualifications

• Experience in a B2B SaaS and Embedded Payments environment.
• Ability to collaborate and lead by example.
• Desire to be a top performer with proactive problem solving.
• Strong interpersonal skills and professional demeanor on calls.
• Ability to articulate product value with clarity.

Responsibilities

• Prospect into our customer base to maximize Shopmonkey Payments usage.
• Collaborate with Leadership to plan growth for shops using Shopmonkey Payments.
• Conduct in-depth rate analysis on internal and competitor rates.
• Become an expert in card processing for online and in-person transactions.
• Promote card reader terminals and fintech solutions to customers.
• Maintain expert knowledge of Shopmonkey core and Payments offerings.
• Ensure CRM is used effectively and data is up-to-date.
• Meet and exceed monthly quota and daily KPIs.

Skills

B2B SaaS

Embedded Payments

Team collaboration

Objection handling

Credit card processing

KPI achievement

Spanish (bonus)

Tools

CRM systems

Job description

Associate Payments Adoption Managers are part of a purpose-driven team that provides an extraordinary product and has an extraordinary impact in customers’ lives. This role will be responsible for identifying and collaborating with new or existing customers that are underutilizing the power of Shopmonkey payments for their business. A successful candidate will be well versed in embedded payments processing, and find creative solutions based on each shop’s needs and workflow. While this is a remote role, please note for candidates in the San Jose, CA area that this is a hybrid role, with in-office expectations 2 days/week in our Morgan Hill, California office for collaboration.

As an Associate Payments Adoption Manager, you will:

• Prospect into our customer base proactively through outbound/inbound efforts (focus will depend on experience and company needs) to ensure they are maximizing the benefit of Shopmonkey Payments
• Work closely and collaboratively with Leadership to develop and implement appropriate plans for your shops to help them grow their volume and impact of Shopmonkey Payments for their business
• Conduct in-depth rate analysis on both internal and competitor rates
• Become an expert in our credit card processing for both online and in person transactions, sell our available card reader terminals, and surrounding fintech solutions that can benefit our shops
• Ensure all customers are followed up with, assisted and successful with their use of Shopmonkey Payments
• Generate and maintain expert knowledge of the Shopmonkey core and Payments product offerings, the automotive services industry, competition, market happenings and trends
• Oversee that our CRM is being utilized and managed effectively
• Meet and exceed monthly quota and daily KPI’s

To be successful in this role, you'll need:

• Experience in a B2B SaaS and Embedded Payments environment
• Ability and willingness to be a team player by collaborating and leading by example
• Highly intelligent, passionate, with tenacious work ethic and desire to be a top performer
• An honest and genuine approach to helping customers
• Resourceful and adaptable to change grow from feedback that is received
• Ability to handle objections and proactively address potential roadblocks and/or issues
• Strong interpersonal skills and friendly professional demeanor on the phone
• Ability to articulate product value proposition with any level of detail or brevity
• Desire to grow within our organization

Bonus:

• Experience and interest in the Automotive industry
• Fluent in Spanish!

This full-time position is compensated at an expected OTE of $85,000+. This position is also eligible for equity and standard company benefits.

Why Shopmonkey?

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks (benefits below are mainly for U.S. based, full-time employees). Other benefits vary upon location outside of the United States, and employment status:

• Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
• Short term and long term disability
• Employee assistance program
• Reimbursement for a personal health and wellness membership
• Generous parental leave
• 401(k) available upon hire
• 11 paid holidays
• Flexible time off - take the time off you need!
• Matching donations for approved charitable organizations

The U.S. is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024 , and 2026 !

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission.

Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at [e-mail] .