Customer Success Manager, Small Group Elation

HelpfulRemote; Northern (KY); Hybrid; USD 80,000 - 105,000; Full time

Job summary

HelpfulRemote is seeking a Customer Success professional to grow and nurture a portfolio of healthcare practice accounts in the USA, focusing on digital-first retention and upsell strategies.

You will manage adoption campaigns, monitor health signals, and handle renewals across 300–500 accounts with $4M–$6M ARR, leveraging CRM tools and AI-driven engagement platforms as needed.

Qualifications

• 2+ years of experience in customer success or customer-facing sales, ideally within healthcare SaaS or RCM platforms.
• Strong written and verbal communication, adaptability and customer empathy.
• Comfort using CRM tools like Salesforce or HubSpot; willingness to learn AI-driven engagement platforms; Healthcare workflow or EHR exposure a plus.

Responsibilities

• Engage, retain, and grow a portfolio of healthcare practice accounts using low-touch, digital-first strategies.
• Run adoption and retention campaigns, monitor health data to spot risks or growth opportunities, handle inbound inquiries, manage upsell pipelines, and own contract renewals across 300–500 accounts worth $4M–$6M ARR.

Skills

Customer success

Sales

Tools

Salesforce

HubSpot

Job description

This role focuses on engaging, retaining, and growing a portfolio of small to mid-tier healthcare practice accounts using low-touch, digital-first strategies. Responsibilities include running adoption and retention campaigns, monitoring customer health data to spot risks or growth opportunities, handling inbound inquiries, managing upsell pipelines, and owning contract renewals across a book of 300-500 accounts worth $4M-$6M in ARR.

Candidates should have at least 2 years of experience in customer success or customer-facing sales, ideally within healthcare SaaS or RCM platforms. Strong written and verbal communication, adaptability, and customer empathy are expected, along with comfort using CRM tools like Salesforce or HubSpot and willingness to learn AI-driven engagement platforms. Healthcare workflow or EHR exposure is a plus.

The position is based in the USA with a salary range of $80,000-$105,000 per year plus variable compensation.

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