Senior Customer Success Manager

Direct Recruiters Inc.; San Francisco (CA); Hybrid; USD 160,000 - 200,000; Full time

Benefits offered by this job

Paid Vacation – 15 days/year

US Holiday – 10 days/year

Sick Leave – 5 days/year

Retirement Benefits – 401k with 4.5% match

Health Coverage – up to $1,050/month

Job summary

Direct Recruiters Inc. is seeking a Customer Success Manager for a healthcare technology company in San Francisco, California. This role focuses on managing relationships with a small portfolio of customers, ensuring their success from onboarding through renewal. The ideal candidate is highly skilled in Population Health and Care Management, with a proven ability to communicate complex ideas clearly and confidently.

The position offers a competitive salary ranging between $160k and $200k along with benefits such as paid vacation, holiday leave, and health coverage. Join a dynamic environment that thrives on innovation and commitment to improving healthcare delivery.

Qualifications

• Strong background in Population Health or related fields like Care Management.
• Proven ability to manage complex customer relationships.
• Data-fluent and capable of working with data dashboards.

Responsibilities

• Own the success of a portfolio of customers from onboarding to renewal.
• Lead structured discovery conversations with care teams.
• Translate insights into clear customer-facing narratives.

Skills

Population Health

Care Management

Value-Based Care

Medicaid Programs

Customer-Facing Roles

Data Analysis

Job description

Client Summary

• Healthcare technology company focused on capturing and operationalizing insights from clinical and operational communications
• Uses AI to automate documentation and workflow actions, reducing administrative burden and burnout across care teams
• Provides leadership with visibility into patient interactions to support strategic decision making and staff development
• Helps healthcare organizations standardize care delivery and improve operational efficiency through intelligent automation
• Early‑stage company positioned in the growing healthcare AI and clinical operations market

Position Responsibilities

• Own the success of a small portfolio of customers, from onboarding through renewal and expansion, developing a deep understanding of their workflows, goals, and challenges
• Lead structured discovery conversations to learn how care management and population health teams operate in practice
• Facilitate collaboration across clinical, operational, and leadership stakeholders within customer organizations
• Serve as a key interface between customers and internal Product, Data, and Engineering teams
• Translate product capabilities, insights, and analyses into clear, compelling customer‑facing narratives
• Work hands‑on with data when needed—requesting analyses, exploring datasets, or querying internal tools to support recommendations
• Create high‑quality, enterprise‑grade customer‑facing materials, including presentations, summaries, and written communications
• Present insights, outcomes, and recommendations clearly and confidently in customer meetings
• Act as a trusted partner who can listen closely, ask the right questions, and guide customers toward impact

Experience & Skills

Required Experience and Qualifications

• Strong background in Population Health, Care Management, Value‑Based Care, and/or Medicaid‑focused programs. Experience working either:
  • At healthcare technology vendors customer‑facing roles
  • Within care management or population health organizations
• Proven ability to manage complex customer relationships and engage confidently with senior stakeholders
• Comfortable working closely with Product, Data, and Engineering teams
• Data‑fluent, with the ability to work with dashboards, metrics, and basic analyses and translate them into clear messages
• A strong storyteller, able to communicate complex ideas simply, clearly, and credibly, supported by data
• High standards for customer‑facing communication, both written and visual
• Experienced in early‑stage or scaling startups; comfortable with ownership and ambiguity

Compensation

$160k-$200k

• Paid Vacation – 15 days / year
• US Holiday – 10 days / year
• Sick Leave – 5 days / year
• Retirement Benefits – 401k with a 4.5% company match
• Health Coverage – covers up to $1,050 per month