Customer Success Representative

Jobtailor; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Jobtailor is seeking a Customer Success professional in New York to own relationships with healthcare clients, drive platform adoption, and ensure real value delivery.

You will be the main liaison between customers and internal teams, translating needs into outcomes and surfacing feedback. A focus on proactive problem solving and clear communication is essential in this fast-moving, mission-driven environment.

Qualifications

• 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
• Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
• Organized, proactive, and energized by solving customer problems.
• Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
• Customer success experience specifically within healthtech is a strong plus.

Responsibilities

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

Skills

Customer Success

Relationship Building

Clear Communication

Proactive Problem Solving

Healthtech Knowledge

Athenahealth

Tools

Athenahealth

Job description

• Own the ongoing relationship with assigned healthcare customers, driving adoption and ensuring they realize real value from our platform.
• Serve as the primary point of contact, acting as the connective tissue between customers and internal teams.
• Translate customer needs into outcomes, surfacing feedback and advocating as the voice of the customer.
• Proactively identify risks and opportunities within accounts to support retention and growth.
• Travel approximately 25% to engage with customers on the ground.

Requirements

• 1–3 years of experience in healthtech, or in a healthcare setting working closely with health technology (e.g., athenahealth or similar platforms).
• Strong understanding of the pace and nuance of healthcare, with a track record of building durable customer relationships.
• Organized, proactive, and energized by solving customer problems.
• Clear communicator who takes ownership and thrives in a fast-moving, mission-driven environment.
• Customer success experience specifically within healthtech is a strong plus.

Core Competencies

Demonstrates expertise in customer success within healthtech, effectively translating customer needs into actionable outcomes while fostering strong relationships. Proficient in identifying risks and opportunities to drive customer retention and growth in a fast-paced healthcare environment.

Highest-signal resume keywords

• Customer Success Experience
• Healthtech Knowledge
• Relationship Building
• Clear Communication
• Proactive Problem Solving

Soft Skills

• Organized
• Proactive
• Ownership

Industry Keywords

• Healthcare
• Customer Relationship Management
• Customer Adoption
• Customer Retention
• Customer Feedback
• Health Technology

Tools & Technologies

• Athenahealth