Senior Customer Success Manager, HealthTech

Take a Seat Tech; New York, Northern (NY, KY); Hybrid; USD 110,000 - 135,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Take a Seat Tech in New York is seeking a senior customer success leader to own enterprise healthcare accounts across onboarding, adoption and renewal. You will build executive relationships and run business reviews that connect product usage to clinical and financial outcomes.

Identify expansion opportunities and partner with sales to close them, while feeding structured customer insight back into product and implementation.

Qualifications

• Experience with enterprise healthcare customers, ideally SaaS.
• Understand how health systems budget and measure value.
• Track record of retention and net revenue retention with numbers.

Responsibilities

• Own a portfolio of health system, provider group or payer accounts through onboarding, adoption and renewal.
• Build executive relationships and conduct business reviews linking product usage to outcomes.
• Identify expansion opportunities and partner with sales to close them.
• Provide customer insights to product and implementation.

Skills

Enterprise healthcare

Retention focus

Executive relationships

Job description

This is a senior customer success role owning enterprise healthcare accounts for a US HealthTech platform, measured on adoption, retention and expansion rather than ticket volume.

What you will do

• Own a portfolio of health system, provider group or payer accounts through onboarding, adoption and renewal.
• Build executive relationships and run business reviews that connect product usage to clinical and financial outcomes.
• Identify expansion opportunity and partner with sales to close it.
• Feed structured customer insight back into product and implementation.

What we are looking for

• Customer success experience with enterprise healthcare customers, ideally SaaS.
• Fluency in how health systems or payers buy, budget and measure value.
• Track record on retention and net revenue retention, with the numbers to show it.
• Based in New York or remote in the US with travel to customer sites.

Package

$110,000 to $135,000 base, plus bonus and benefits. New York or remote-first within the United States.