Customer Success Manager: Scale & People Leadership

Professional Transportation Consulting, Inc.; Boston (MA); Hybrid; USD 90,000 - 119,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) contributions

Tuition reimbursement

Job summary

Professional Transportation Consulting, Inc. is seeking a Customer Success Associate Manager to lead the team responsible for delivering Customer Success at scale.

This hybrid position based in Boston, MA, involves customer engagement as well as team leadership and continuous improvement initiatives. The ideal candidate will be a strong people leader who focuses on operational discipline and outstanding customer service, ensuring customers receive timely assistance while driving satisfaction and

Qualifications

• 5+ years of experience in Customer Success or related customer-facing roles.
• 2+ years of people management preferred.
• Strong coaching and leadership skills required.

Responsibilities

• Lead the Customer Success team to ensure customer satisfaction.
• Monitor customer requests and ensure timely responses.
• Define and optimize workflows and case management practices.

Skills

Customer Success

People Management

Excellent Communication

Analytical Mindset

CRM Software

Tools

Salesforce

Zendesk

Job description

Professional Transportation Consulting, Inc. is seeking a Customer Success Associate Manager to lead the team responsible for delivering Customer Success at scale.

This hybrid position based in Boston, MA, involves customer engagement as well as team leadership and continuous improvement initiatives. The ideal candidate will be a strong people leader who focuses on operational discipline and outstanding customer service, ensuring customers receive timely assistance while driving satisfaction and