Chief Customer Success Leader — Scale CS (Hybrid)

Metriport Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Equity

Health insurance

401(k) matching

Flexible work

Unlimited PTO

In-office SF

Off-sites

MacBook provided

Job summary

Metriport Inc. in San Francisco is seeking a Head of Customer Success to lead the post-sale lifecycle, from implementation through renewal, and to drive adoption of our healthcare data exchange platform.

You will work with Implementation Engineers, Technical Account Managers, and Support, shaping customer strategy, policies, and metrics. This role blends hands-on leadership with hands-on customer work in a fast-growing startup.

Qualifications

• 7+ years of experience in Customer Success, Account Management, Solutions or Implementations.
• Experience leading CS in early-stage startups from 1 to 100.
• Ability to manage large enterprise and high-volume mid-tier accounts.
• Autonomy and ownership in ambiguous environments.

Responsibilities

• Own the full customer lifecycle post-sale from implementation to renewal.
• Coordinate with Implementation Engineers, Technical Account Managers and Support to drive adoption.
• Be the voice of the customer across Sales, Product, Engineering, and Marketing.
• Unblock customers and streamline processes; improve key CS metrics.

Skills

Customer Success

Account Management

Solutions

Implementations

Autonomy

Engineering mindset

Job description

Metriport Inc. in San Francisco is seeking a Head of Customer Success to lead the post-sale lifecycle, from implementation through renewal, and to drive adoption of our healthcare data exchange platform.

You will work with Implementation Engineers, Technical Account Managers, and Support, shaping customer strategy, policies, and metrics. This role blends hands-on leadership with hands-on customer work in a fast-growing startup.