Partner Success Manager - SaaS Growth & Retention

Concept3D Inc.; United States; Hybrid; USD 80,000 - 93,000; Full time

Benefits offered by this job

Bonuses and commissions

Equity

Parental Leave

Medical, Dental, Vision insurance

401(k) match

Hybrid/Remote nationwide

Job summary

Concept3D Inc. is seeking a Partner Success Manager to maintain post-launch account relationships across verticals. You will support clients with day-to-day needs, drive renewal processes, and identify opportunities for new product sales to meet monthly and quarterly sales goals.

As the face of our company, you will help ensure client success and retention. In this role you will work with multiple teams, leverage your platform knowledge, and engage in strategic online presentations and product

Qualifications

• 2+ years of higher education customer success experience.
• 3+ years in a client-facing role at a SaaS company, B2B SaaS preferred.
• Successful track record of achieving and exceeding quotas.
• Proactive mentality with ability to take initiative.
• Working knowledge of Google Suite; CRM experience a plus.
• Excellent outreach via phone, email, and LinkedIn.
• Strong written and verbal communication skills; online demo experience.
• Ability to handle difficult conversations professionally.
• Strong attention to detail, numbers, and contract details.
• Highly organized with good project and partner-success process skills.
• Team player with energy to motivate others in a quota-driven setting.
• Bachelor's degree or equivalent.

Responsibilities

• Proactively uncover growth opportunities and referrals within existing accounts.
• Schedule and secure meetings through outbound outreach.
• Maintain 100%+ net revenue retention by retaining and growing revenue.
• Manage relationships to deliver measurable outcomes and value.
• Communicate impact of the platform through strategic presentations.
• Log outreach, opportunities and revenue in CRM systems.
• Identify new product opportunities from partner needs and trends.
• Address pain points with clear, actionable guidance.

Skills

Higher-Ed CS

SaaS client-facing

Quota attainment

Proactive mindset

Google Suite

LinkedIn outreach

Strong communication

Difficult conversations

Detail-oriented

Organizational skills

Team player

Multitasking

Education

Bachelor's degree or equivalent

Tools

Salesforce.com CRM

Vitally

Job description

Concept3D Inc. is seeking a Partner Success Manager to maintain post-launch account relationships across verticals. You will support clients with day-to-day needs, drive renewal processes, and identify opportunities for new product sales to meet monthly and quarterly sales goals.

As the face of our company, you will help ensure client success and retention. In this role you will work with multiple teams, leverage your platform knowledge, and engage in strategic online presentations and product