Customer Success Manager: Retention, Adoption & Growth

Chaos; United States; On-site; USD 90,000 - 115,000; Full time

Job summary

Cylindo is hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. You will own the post-sale lifecycle, drive adoption, renewals, and value realization while identifying expansion opportunities, with commercial execution by Sales.

Work with Sales, Product, Integration and Support to deliver measurable outcomes and positive customer advocacy in a scaling SaaS environment.

Qualifications

• 2–3 years experience in Customer Success, Account Management or similar SaaS role.
• Experience managing renewals and protecting revenue.
• Commercially aware and comfortable discussing value.
• Strong stakeholder management skills.

Responsibilities

• Manage a defined portfolio of mid-market and enterprise accounts.
• Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal.
• Build and execute structured Success Plans aligned to customer KPIs.
• Drive product adoption across Cylindo modules.
• Monitor account health and prepare renewal forecasts.
• Run business reviews with senior stakeholders.
• Identify upsell and cross-sell opportunities and qualify them for Sales.
• Coordinate with Sales, Product, Integration and Support teams.
• Deliver training and enablement to ensure customers achieve outcomes.

Skills

Portfolio management

Renewals management

Stakeholder management

Value realization

Job description

Cylindo is hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. You will own the post-sale lifecycle, drive adoption, renewals, and value realization while identifying expansion opportunities, with commercial execution by Sales.

Work with Sales, Product, Integration and Support to deliver measurable outcomes and positive customer advocacy in a scaling SaaS environment.