Customer Success Manager — Remote, Growth & Retention

Billo; United States; Remote; USD 16,740 - 20,088; Full time

Benefits offered by this job

Performance-based bonuses

Flexibility to work remotely

Cash rewards program

Job summary

A leading creator-driven advertising platform in the United States is seeking a proactive Success Manager to enhance client relationships. The role involves managing client success from onboarding to growth, understanding client goals, and strategically resolving challenges. Ideal candidates should have client-facing experience, strong communication skills in English and Lithuanian, and a genuine curiosity for digital marketing. A competitive salary ranging from 1500 to 1800 EUR gross plus bonuses is offered, alongside a flexible remote working environment.

Qualifications

• You've worked directly with clients—whether in sales, support, or partnerships.
• You’re skilled at earning trust, understanding goals, and creating long-term value.
• You can anticipate needs and offer thoughtful, relevant solutions.
• You stay organized and consistently deliver on time.

Responsibilities

• Manage and grow relationships with assigned clients from onboarding to success.
• Understand client goals and track their progress.
• Identify and act on upsell opportunities.
• Proactively resolve issues and reduce churn.
• Work closely with internal teams for seamless client experience.
• Represent clients' voice in product development.

Skills

Client-facing experience

Relationship-building

Clear communication

Strategic thinking

Detail-oriented

Digital marketing curiosity

Job description

A leading creator-driven advertising platform in the United States is seeking a proactive Success Manager to enhance client relationships. The role involves managing client success from onboarding to growth, understanding client goals, and strategically resolving challenges. Ideal candidates should have client-facing experience, strong communication skills in English and Lithuanian, and a genuine curiosity for digital marketing. A competitive salary ranging from 1500 to 1800 EUR gross plus bonuses is offered, alongside a flexible remote working environment.