Remote Partner Success Manager Fintech & Regulated Markets

Ladders; United States; Remote; USD 110,000 - 135,000; Full time

Benefits offered by this job

Bonus plan

Unlimited vacation

Medical benefits

401(k) match

Wellness services

Lunch stipend

Collaborative environment

Job summary

Ladders is seeking a Customer Success Manager (Partners) to drive value for strategic partners in a remote role in the United States. You will cultivate trusted relationships, lead business reviews, and coordinate across partner stakeholders, internal teams, and executives to ensure renewals, growth, and long-term satisfaction.

In this role you will forecast revenue from partner pipelines, monitor contract renewals, and translate partner outcomes into measurable metrics such as NPS, with a

Qualifications

• 3-5 years in partner-facing roles (Partner/Account Management)
• Proven project management and relationship-building skills
• Strong written and verbal communication abilities
• Experience in regulated markets (Fintech or Insurance)
• Knowledge of digital identity and authentication preferred
• Experience with data platforms (Splunk/Looker) is a plus

Responsibilities

• Establish partner trust through regular business reviews
• Become a subject matter expert on partner use cases
• Drive business objectives through partner experience metrics such as NPS
• Forecast revenue from partner pipelines
• Monitor and secure partner contract renewals
• Organize executive-level quarterly business reviews
• Identify optimization opportunities for partner solutions

Skills

Partner management

Account management

Communication skills

Relationship building

Stakeholder management

Regulated markets experience

Digital identity

Data platforms (Splunk)

Data platforms (Looker)

Tools

Splunk

Looker

Job description

Ladders is seeking a Customer Success Manager (Partners) to drive value for strategic partners in a remote role in the United States. You will cultivate trusted relationships, lead business reviews, and coordinate across partner stakeholders, internal teams, and executives to ensure renewals, growth, and long-term satisfaction.

In this role you will forecast revenue from partner pipelines, monitor contract renewals, and translate partner outcomes into measurable metrics such as NPS, with a