Enterprise Core Customer Success Manager

Ladders; United States; Remote; USD 110,000 - 142,000; Full time

Benefits offered by this job

Remote work

Development stipend

Health plans

Parental leave

Bonuses & equity

Above-market compensation

Job summary

Ladders is seeking an Enterprise Core Customer Success Manager to join a leader in the Enterprise Technology space. This role will own enterprise customer relationships and drive long-term adoption, value realization, and retention across a technically sophisticated customer base.

It partners with executive stakeholders to build structured success plans, guide strategic reviews, and translate platform capabilities into practical business value.

Qualifications

• 4+ years in senior Customer Success or account management; Enterprise SaaS preferred.
• Strong prioritization skills and high emotional intelligence.
• Experience with technical products.
• Solutions-oriented with strong problem-solving capabilities.
• Proven ability to communicate and build trust across multiple stakeholder levels.
• Thrives in a fast-paced environment.

Responsibilities

• Own enterprise customer relationships and drive adoption, value realization, and retention.
• Partner with executive stakeholders to build structured success plans, guide strategic reviews, and translate platform capabilities into business value.
• Lead cross-functional alignment and enable teams across CS and Support.
• Mentor CS and Support teams.
• Champion the organization's cultural principles and values globally.

Skills

Customer success leadership

Enterprise SaaS

Stakeholder communication

Problem solving

Initiative

Education

Bachelor's degree

Job description

For our client, we are seeking a Enterprise Core Customer Success Manager to join the team of a leader in the Enterprise Technology space.

This role will own enterprise customer relationships and help drive long-term adoption, value realization, and retention across a technically sophisticated customer base. The position partners closely with executive stakeholders to build structured success plans, guide strategic reviews, and ensure customers are achieving meaningful operational outcomes. It also plays a key role in enabling cross-functional teams and translating complex platform capabilities into practical business value.

Location: Remote

Compensation: $109,650 – $141,900 annually

Responsibilities

• Ensure customer safety, efficiency, and sustainability through the company's IoT platform.
• Develop success plans with customers that outline objectives and timelines.
• Lead executive business reviews with key decision-makers.
• Conduct workshops to help customers optimize their operations using the company's platform.
• Explain platform capabilities to a diverse audience.
• Mentor Customer Success and Support teams.
• Champion the organization's cultural principles and values globally.

Qualifications

• 4+ years of experience in senior Customer Success or account management roles; Enterprise SaaS preferred.
• Strong prioritization skills and high emotional intelligence.
• Experience with technical products.
• Solutions-oriented with strong problem-solving capabilities.
• Proven ability to communicate and build trust across multiple stakeholder levels.
• Passionate about taking initiative and thriving in a fast-paced environment.
• Bachelor's degree from a 4-year institution.

Benefits

• Flexible, employee-led remote work model.
• Professional development stipend.
• Comprehensive health plans including parental leave.
• Performance-based bonuses and equity opportunities.
• Designed for high-impact builders with above-market compensation.

Our client is an equal opportunity employer.