Client Partner

New York Technology Partners; Seattle (WA); On-site; USD 140,000 - 200,000; Full time

Job summary

New York Technology Partners, a premier agency within a leading global IT services and consulting firm, seeks a hands-on Partner to lead the Customer Success team. This growth-focused role emphasizes sales, business development and solutioning over delivery, with accountability for revenue expansion.

You’ll collaborate with Client Partners on named technology accounts, manage CMOs and senior executives, sell digital and marketing services, and shape client strategies to maximize value and

Qualifications

• Experience in digital transformation and customer experience within consulting or agency settings.
• Proven track record selling large-scale transformation initiatives involving CMS, MarTech, CRM, and AI-driven personalization.
• Strong B2B and commercial marketing background with enterprise software understanding.
• Proven relationships with CMOs, CDOs, and other senior executives.
• Comfort working toward sales goals and owning opportunities end to end.

Responsibilities

• Grow existing accounts by identifying new opportunities, building pipeline, and driving revenue against targets
• Advise CMOs, CDOs, and digital leaders on customer experience, digital marketing, commerce, and self-service strategy
• Understand client challenges and shape solutions that align with their business objectives
• Bring together the right mix of digital offerings to help clients meet their goals
• Work cross-functionally with client marketing, engineering, and product teams to analyze data, identify trends, and define strategic initiatives
• Partner with service leads across the firm to own the narrative and outcomes for each client
• Lead business development efforts and foster collaboration across internal and external stakeholders
• Support industry analyst briefings that advance the firm’s market leadership
• Share best practices and lessons learned with peers across the organization

Skills

Digital transformation

Customer experience

Digital marketing

Sales & business development

Solutioning

Relationship management

C-suite engagement

Growth mindset

Tools

CMS

MarTech

CRM

Commerce platforms

AI platforms

Job description

An award-winning digital agency within a leading global IT services and consulting firm, designing, engineering, and activating digital products and services that drive growth and transformation. Global brands rely on its end-to-end experience transformation services to increase promotion, conversion, and retention through commerce, loyalty, and self-service solutions, all underpinned by data and measurement.

The Role

We’re looking for a hands-on Partner to join the Customer Success team, leading engagements across the Technology & Software Services portfolio. This is a growth-focused role centered on sales, business development, and solutioning rather than delivery.

You’ll work alongside the firm’s Client Partners on named technology accounts. While Client Partners focus on the CIO, you’ll own the relationship with the CMO and their direct reports, selling, consulting on, and shaping digital and marketing services. Success is measured by revenue growth and service portfolio expansion.

The role breaks down roughly as 70% consulting sales, 20% account relationship development, and 10% operations.

What You’ll Do

• Grow existing accounts by identifying new opportunities, building pipeline, and driving revenue against targets
• Advise CMOs, CDOs, and digital leaders on customer experience, digital marketing, commerce, and self-service strategy
• Understand client challenges and shape solutions that align with their business objectives
• Bring together the right mix of digital offerings to help clients meet their goals
• Work cross-functionally with client marketing, engineering, and product teams to analyze data, identify trends, and define strategic initiatives
• Partner with service leads across the firm to own the narrative and outcomes for each client
• Lead business development efforts and foster collaboration across internal and external stakeholders
• Support industry analyst briefings that advance the firm’s market leadership
• Share best practices and lessons learned with peers across the organization

What You’ll Bring

• Experience in digital transformation, customer experience, digital marketing, digital product, commerce, data, AI, or proposition development within a consulting firm, technology services company, or agency
• A track record of leading and selling large-scale transformation initiatives involving CMS, MarTech, CRM, commerce, customer data, personalization, digital experience, or AI platforms
• Experience working with major technology companies, especially hyperscalers, enterprise software/SaaS, cloud, or semiconductor companies
• Strong B2B and commercial marketing background, with an understanding of how enterprise software companies sell and drive growth
• Proven relationships with CMOs, CDOs, and other senior executives
• Comfort working toward sales goals and owning opportunities end to end
• Enough technical fluency to articulate the value of technology solutions without needing to be an engineer
• A self-starter mindset: proactive, growth-motivated, and able to run with minimal direction
• Excellent written, verbal, and presentation skills, with the confidence to challenge a client’s point of view

Nice to Have

• Background at a global consultancy or a marketing-technology-focused agency
• Prior experience working at or with a hyperscaler
• Experience building business cases for marketing or brand transformation
• Familiarity with change management, agile, lean, Six Sigma, or Design Thinking
• Discretionary annual incentive and performance bonus
• Medical, dental, vision, disability, and pet insurance
• Maternity and parental leave
• Auto, home, and identity theft protection options
• Commuter benefits and certification/training reimbursement
• Vacation, sick leave, and holidays
• 401(k), legal assistance, college fund, and student loan refinancing