Customer Success Manager: Ownership, Mentorship & Benefits

Nissan; South Bend (IN); On-site; USD 78,000 - 124,000; Full time

Benefits offered by this job

Mentor program

Benefits

Job summary

Nissan in South Bend, IN is hiring a Customer Success Manager to own the customer journey from onboarding to advocacy. You will align sales marketing with product goals, craft compelling messaging, and drive sustainable growth through data-driven strategy.

The role offers mentorship, strong collaboration, and clear opportunities to level up as the team scales in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• Solid understanding of sales marketing best practices and industry standards.
• Written communication clear enough to survive a forwarded email chain.

Responsibilities

• Sell the roadmap, not just today's feature set.
• Stitch together a referral program customers want to share.
• Tune the ad creative to lower cost per lead.
• Rewrite the one-pager so a South Bend stranger gets it in ten seconds.
• Nurture slow leads until timing flips in our favor.
• Talk numbers with finance, then talk vision with prospects.
• Read the room on manager calls and adjust the close.
• Bridge Active Listening reporting and the CMO's storytelling needs.

Skills

Sales marketing knowledge

Written communication

Adaptability

Collaboration

Education

Bachelor's degree or equivalent experience

Job description

Nissan in South Bend, IN is hiring a Customer Success Manager to own the customer journey from onboarding to advocacy. You will align sales marketing with product goals, craft compelling messaging, and drive sustainable growth through data-driven strategy.

The role offers mentorship, strong collaboration, and clear opportunities to level up as the team scales in a fast-paced environment.