Customer Success Manager

Nissan; South Bend (IN); On-site; USD 78,000 - 124,000; Full time

Benefits offered by this job

Mentor program

Benefits

Job summary

Nissan in South Bend, IN is hiring a Customer Success Manager to own the customer journey from onboarding to advocacy. You will align sales marketing with product goals, craft compelling messaging, and drive sustainable growth through data-driven strategy.

The role offers mentorship, strong collaboration, and clear opportunities to level up as the team scales in a fast-paced environment.

Qualifications

• Bachelor's degree in a related field or equivalent practical experience.
• Solid understanding of sales marketing best practices and industry standards.
• Written communication clear enough to survive a forwarded email chain.

Responsibilities

• Sell the roadmap, not just today's feature set.
• Stitch together a referral program customers want to share.
• Tune the ad creative to lower cost per lead.
• Rewrite the one-pager so a South Bend stranger gets it in ten seconds.
• Nurture slow leads until timing flips in our favor.
• Talk numbers with finance, then talk vision with prospects.
• Read the room on manager calls and adjust the close.
• Bridge Active Listening reporting and the CMO's storytelling needs.

Skills

Sales marketing knowledge

Written communication

Adaptability

Collaboration

Education

Bachelor's degree or equivalent experience

Job description

Nissan pays $78,000 - $124,000 for a Customer Success Manager because mediocre growth costs far more than great hiring ever could. This manager role pairs a $78,000 - $124,000 salary with hands-on ownership, a collaborative team, and clear opportunities to level up.

Key Responsibilities

• Sell the gloriously-unglamorous roadmap, not just today's feature set
• Stitch together a referral program Nissan customers want to share
• Tune the ad creative until the sales marketing cost-per-lead drops
• Rewrite the one-pager until a South Bend stranger gets it in ten seconds
• Nurture the slow sales marketing leads until timing flips in our favor
• Talk numbers with finance, then talk vision with prospects
• Read the room on every manager call and adjust the close
• Bridge Active Listening reporting and the story your CMO needs to hear

What You'll Bring

• A South Bend grounding, or the adaptability to plant roots quickly
• Bachelor's degree in a related field, or equivalent practical experience
• Solid understanding of sales marketing best practices and industry standards
• Written communication clear enough to survive a forwarded email chain

Nissan makes Talkdesk look simple, which anyone in sales marketing knows is the quality-obsessed hardest thing to pull off. Our South Bend office prizes the quiet contributor who makes everyone around them measurably better.

Get $78,000 - $124,000, get a mentor, get benefits, and get the freedom to grow your Active Listening without anyone watching the clock.