Customer Success Manager — Onboarding, Retention & Growth

BizzyCar; Quincy (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Equity opportunities

Paid time off

Job summary

BizzyCar is seeking a Customer Success Manager in the Boston area to own a book of business, onboard customers, train them, and drive value from our platform. This hands-on, customer-facing role focuses on onboarding, problem solving, and helping customers grow post-implementation.

Role is 100% in-office with no parking; after the first 90 days, one day of work-from-home is available. You’ll influence retention, renewals and expansions while collaborating with Sales and other teams.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years in a customer-facing role, preferably in SaaS, technology, or high-volume environment.
• Strong communication skills with the ability to lead conversations and presentations.
• Automotive or dealership experience preferred but not required.

Responsibilities

• Become a subject matter expert on BizzyCar’s platform and use cases.
• Lead customer onboarding and training, including portal setup and ongoing education.
• Manage a portfolio of customer accounts in a high-volume CSS environment.
• Conduct regular account reviews to identify adoption gaps and growth opportunities.
• Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals.
• Capture customer feedback and partner with internal teams to drive improvements.
• Collaborate with Sales to ensure smooth handoff and ongoing alignment.
• Monitor support tickets and ensure timely resolution and satisfaction.
• Help refine and scale Customer Success processes.

Skills

2+ years in customer-facing role

Strong communication skills

Data-driven discussions

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

BizzyCar is seeking a Customer Success Manager in the Boston area to own a book of business, onboard customers, train them, and drive value from our platform. This hands-on, customer-facing role focuses on onboarding, problem solving, and helping customers grow post-implementation.

Role is 100% in-office with no parking; after the first 90 days, one day of work-from-home is available. You’ll influence retention, renewals and expansions while collaborating with Sales and other teams.