Remote SaaS Customer Success Manager - Growth & Renewals

BizzyCar, Inc.; Quincy (MA); Hybride; USD 75 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Equity opportunities

Medical benefits

Dental benefits

401k

Vision benefits

Paid time off

Résumé du poste

BizzyCar, Inc. is seeking a Customer Success Manager in Boston to onboard, train, and support customers in a high-volume environment. You will own a book of business, lead onboarding activities, and collaborate with Sales to ensure alignment and renewals.

The role focuses on driving customer value, retention, and expansion, with 100% in-office work and one day of work-from-home after 90 days. A collaborative, growth-oriented team supports your success.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years in a customer-facing role, preferably SaaS/tech.
• Experience as a Customer Success Specialist is a plus.
• Automotive/dealership experience is a plus but not required.

Responsabilités

• Own a book of business and drive value quickly from the platform.
• Lead onboarding and training, including portal setup and configuration.
• Manage accounts in a high-volume customer success environment.
• Identify adoption gaps, growth opportunities and retention risks.
• Support renewals, upsells and expansions by aligning BizzyCar solutions to goals.

Connaissances

Customer-facing

SaaS experience

Data driven

Time management

Formation

Bachelor’s degree

Description du poste

BizzyCar, Inc. is seeking a Customer Success Manager in Boston to onboard, train, and support customers in a high-volume environment. You will own a book of business, lead onboarding activities, and collaborate with Sales to ensure alignment and renewals.

The role focuses on driving customer value, retention, and expansion, with 100% in-office work and one day of work-from-home after 90 days. A collaborative, growth-oriented team supports your success.