Client Success Manager - Onboarding & Renewals

QBS LLC; Foxborough (MA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Retirement Plan (401k) with company match

Life Insurance

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Professional Development

Job summary

QBS LLC, based in Foxborough, MA, is seeking a Customer Success Manager. This position involves managing client accounts, ensuring smooth onboarding, and delivering outstanding customer support. Candidates should have experience in customer success or account management and strong communication skills.

The role requires multitasking capabilities and familiarity with CRM tools. Compensation includes a competitive salary between $70,000 and $80,000, with bonuses based on performance. Join our mission-driven team to make an impact.

Qualifications

• Experience in customer success, account management, education, or related field preferred.
• Strong customer service and communication skills, both written and verbal.
• Ability to manage multiple priorities and deadlines.

Responsibilities

• Manage a portfolio of client accounts and ensure engagement and retention.
• Execute the full certification cycle and coordinate logistics.
• Monitor account health and stabilize accounts quickly.

Skills

Customer service and communication skills

Strong attention to detail

Multi-tasking and organizational skills

Education

Experience in customer success or account management

Tools

CRM software

Scheduling software

Job description

QBS LLC, based in Foxborough, MA, is seeking a Customer Success Manager. This position involves managing client accounts, ensuring smooth onboarding, and delivering outstanding customer support. Candidates should have experience in customer success or account management and strong communication skills.

The role requires multitasking capabilities and familiarity with CRM tools. Compensation includes a competitive salary between $70,000 and $80,000, with bonuses based on performance. Join our mission-driven team to make an impact.