Customer Success Manager - Boston

BizzyCar; Quincy (MA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Equity opportunities

Paid time off

Job summary

BizzyCar is seeking a Customer Success Manager in the Boston area to own a book of business, onboard customers, train them, and drive value from our platform. This hands-on, customer-facing role focuses on onboarding, problem solving, and helping customers grow post-implementation.

Role is 100% in-office with no parking; after the first 90 days, one day of work-from-home is available. You’ll influence retention, renewals and expansions while collaborating with Sales and other teams.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years in a customer-facing role, preferably in SaaS, technology, or high-volume environment.
• Strong communication skills with the ability to lead conversations and presentations.
• Automotive or dealership experience preferred but not required.

Responsibilities

• Become a subject matter expert on BizzyCar’s platform and use cases.
• Lead customer onboarding and training, including portal setup and ongoing education.
• Manage a portfolio of customer accounts in a high-volume CSS environment.
• Conduct regular account reviews to identify adoption gaps and growth opportunities.
• Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals.
• Capture customer feedback and partner with internal teams to drive improvements.
• Collaborate with Sales to ensure smooth handoff and ongoing alignment.
• Monitor support tickets and ensure timely resolution and satisfaction.
• Help refine and scale Customer Success processes.

Skills

2+ years in customer-facing role

Strong communication skills

Data-driven discussions

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Job description

BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we’re a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

About the role

BizzyCar is looking for a Customer Success Manager to join our growing Customer Success team in Boston. This is a hands-on, customer-facing role where you’ll own a book of business and play a critical role in helping customers see value quickly and consistently from our platform. You’ll work in a high-volume environment, partnering closely with customers to onboard them, train them, solve problems, and help them grow. Your work will directly influence customer satisfaction, retention, renewals, and expansion.

(THIS ROLE IS 100% in OFFICE-free parking- with 1 Day WFH AFTER FIRST 90 DAYS)

What you'll do

• Become a subject matter expert on BizzyCar’s platform, processes, & use cases to help customers maximize value
• Lead customer onboarding and training, including portal setup, configuration, and ongoing education
• Manage a portfolio of customer accounts in a high-volume CSS environment
• Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
• Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
• Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
• Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
• Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
• Help refine and improve Customer Success processes as the team scales

What We're Looking For

• Bachelor’s degree or equivalent experience
• 2+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
• Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
• Automotive or dealership experience preferred, but not required
• Strong communication skills with the ability to lead customer conversations and presentations
• Comfortable working with data and using insights to guide customer discussions
• Highly organized with strong time-management skills
• Curious, adaptable, and eager to learn new products and processes
• Collaborative team player who enjoys working cross-functionally

Why You'll Love This Role

• Clear ownership of customer relationships and visible impact on retention and growth
• Opportunity to grow with a scaling Customer Success team
• A product that genuinely helps customers operate better and grow revenue
• A team culture built on ownership, learning, and continuous improvement

What We Offer

We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture. To learn more about our company please visit: www.BizzyCar.com.

What We Offer:

• Competitive salary and benefits package
• Base salary range: 75,000-90,000 (based on experience)
• Opportunities for growth and professional development
• Collaborative, innovative work environment with a passionate team
• The chance to make an impact in a high-growth, cutting-edge company at the forefront of automotive technology

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States.