Customer Success Manager: Onboarding, Renewals & Growth

Studdy; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Learning budget for courses and confs

Free Studdy subscription for your fam

Job summary

Studdy Lab in San Francisco is hiring a Customer Success/Account Manager to own onboarding, support and renewals for US learners and partner schools.

You will build helpful content, track satisfaction and renewal metrics, and collaborate with Product and Sales to share insights and drive improvements. Excellent English is essential; a basic French certificate is required before visa application. 3+ years in CS or AM preferred.

Qualifications

• Excellent English communication, spoken and written.
• Basic French: an A2 certificate required before visa application.
• 3+ years in customer success or account management.
• Strong process thinking.
• Comfortable with support tools and metrics.

Responsibilities

• Own onboarding, support and renewal processes
• Build help content and playbooks
• Track satisfaction, renewal and refund metrics
• Share insights with Product and Sales

Skills

English communication

Customer success

Account management

Process thinking

Support tools & metrics

Education

French A2 certificate

Job description

Studdy Lab in San Francisco is hiring a Customer Success/Account Manager to own onboarding, support and renewals for US learners and partner schools.

You will build helpful content, track satisfaction and renewal metrics, and collaborate with Product and Sales to share insights and drive improvements. Excellent English is essential; a basic French certificate is required before visa application. 3+ years in CS or AM preferred.