Customer Success Director - Growth & Renewal Leader

Stuut; Chicago (IL); On-site; USD 220,000 - 300,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) & Match

Equity

Flexible PTO

Parental Leave

Job summary

Stuut, the AI coworker powering order-to-cash for major enterprises, seeks a Customer Success Director in the US. You will own a portfolio post-sale through renewal and expansion, driving adoption and retention, and identifying expansion opportunities tied to AR outcomes.

Lead onboarding, run exec-level QBRs, forecast renewals, and ensure account health. Experience in B2B SaaS, fintech, or finance workflows is preferred.

Qualifications

• 4+ years in Customer Success or Account Management at a B2B SaaS company, ideally fintech or finance-workflow software.
• Track record owning renewal/expansion numbers, not just satisfaction scores.
• Comfortable with ambiguity: growth-stage CS process as it scales.
• Financial/AR domain fluency a plus, not required.
• Excellent written and verbal communication; comfortable running exec-level QBRs.

Responsibilities

• Own onboarding through steady-state for an assigned account portfolio.
• Drive product adoption against each customer's stated business outcomes, not feature checklists.
• Run QBRs: outcomes delivered, ROI, expansion opportunities.
• Own renewal forecasting and GRR for your book; flag churn risk early with a clear reason and remediation plan.
• Identify and pursue expansion (upsell, cross-sell across Stuut products) in partnership with Sales.
• Escalate technical or implementation issues to FDE/Support with clear context; stay accountable for resolution from the customer's side.
• Maintain accurate account health data in Vitally.

Skills

Customer Success

Account Management

B2B SaaS

Tools

Vitally

Job description

Stuut, the AI coworker powering order-to-cash for major enterprises, seeks a Customer Success Director in the US. You will own a portfolio post-sale through renewal and expansion, driving adoption and retention, and identifying expansion opportunities tied to AR outcomes.

Lead onboarding, run exec-level QBRs, forecast renewals, and ensure account health. Experience in B2B SaaS, fintech, or finance workflows is preferred.