Customer Success Manager

Studdy; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Learning budget for courses and confs

Free Studdy subscription for your fam

Job summary

Studdy Lab in San Francisco is hiring a Customer Success/Account Manager to own onboarding, support and renewals for US learners and partner schools.

You will build helpful content, track satisfaction and renewal metrics, and collaborate with Product and Sales to share insights and drive improvements. Excellent English is essential; a basic French certificate is required before visa application. 3+ years in CS or AM preferred.

Qualifications

• Excellent English communication, spoken and written.
• Basic French: an A2 certificate required before visa application.
• 3+ years in customer success or account management.
• Strong process thinking.
• Comfortable with support tools and metrics.

Responsibilities

• Own onboarding, support and renewal processes
• Build help content and playbooks
• Track satisfaction, renewal and refund metrics
• Share insights with Product and Sales

Skills

English communication

Customer success

Account management

Process thinking

Support tools & metrics

Education

French A2 certificate

Job description

Own the learner and school experience in the United States after the sale: onboarding, support and renewals.

Great onboarding turns new learners and partner schools into long-term fans.

Requirements:

• Excellent English communication, spoken and written.
• Basic French: an A2 French certificate is required before your visa application. You can learn it after you are selected, with any provider you choose.
• 3+ years in customer success or account management
• Strong process thinking
• Comfortable with support tools and metrics

Responsibilities:

• Own onboarding, support and renewal processes
• Build help content and playbooks
• Track satisfaction, renewal and refund metrics
• Share insights with Product and Sales

Benefits:

• Health insurance
• Paid time off
• Learning budget for courses and conferences
• Free Studdy subscription for your family
• Studdy never charges candidates any fee.