Customer Success Manager - Hybrid, Flexible Hours

CompuGroup Medical SE & Co. KGaA

United States

Hybrid

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer matching

Personal Time Off

Job summary

CompuGroup Medical in the United States is seeking a Customer Success Manager to maximize post-sale engagement and retention for our eMDs products and services. You will serve as the trusted advisor to Revenue Cycle Management customers across multiple specialties, coordinating support and conducting executive-level reviews.

The role emphasizes strategic relationship-building, cross-functional collaboration, and delivering measurable value to healthcare providers in a hybrid work environment.

Qualifications

8+ years of strategic account executive/management experience in healthcare/payor domains.
Proven track record as a strategic account manager with growth and retention success.
Strong executive presence with experience engaging C-suite executives.
Excellent written and verbal communication and customer care skills.

Responsibilities

Post-sale interaction to maximize engagement and retention for eMDs products/services.
Serve as the trusted advisor for RCM customers across specialties and executives.
Coordinate resources across teams to deliver needed services and support.

Skills

Strategic account management

Executive presence

Communication

Customer care

Business development

Multitasking

Tools

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

The role emphasizes strategic relationship-building, cross-functional collaboration, and delivering measurable value to healthcare providers in a hybrid work environment.

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