Customer Success Manager (North America - Remote)

Hospitable; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Hospitable is a remote-only, fully distributed company delivering a state‑of‑the‑art platform for hosts. We hire by time zones and focus on diverse backgrounds that contribute to a strong team.

You’ll be part of a proactive Customer Success team that drives revenue growth and customer value. Your role as a Customer Success Manager includes owning a revenue quota, proactively expanding accounts, and guiding customers to adopt monetization features that boost their businesses.

Qualifications

• Experience meeting or exceeding a revenue quota.
• Proven ability to identify opportunities and upsell within existing accounts.
• Strong communication and relationship-building skills.

Responsibilities

• Own and achieve quarterly revenue targets through upgrades, annual conversions, and new products.
• Consultative selling to understand customer goals and drive value.
• Proactive engagement with customers through meetings, outreach, and campaigns.
• Drive product adoption and monetization by highlighting features that impact revenue.
• Lead 1:1 consultations, group workshops, and product demos to accelerate outcomes.
• Manage high-value accounts through QBRs and ongoing conversations.
• Build and maintain a healthy pipeline and accurate CRM records.
• Advocate for customers with product and support teams to maximize value.

Skills

Revenue growth

Consultative selling

Prospecting & pipeline

CRM proficiency

Customer education

HubSpot CRM

Salesforce

Tools

HubSpot CRM

Salesforce

Job description

tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience.

We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their work, life, culture, and experiences. We have crafted an Applicant Handbook, which we highly recommend you check out, where you can find out more about the company, culture, how we recruit, what we do, and how we do it: https://hsptb.com/hndbk

Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. Feel free to check out one of our public Town Halls for yourself: https://hsptb.com/twnhll

Hospitable.com is a remote-only and fully distributed company. We hire based on timezones.

What you will be working on

Your mission is to help our customers build more successful short-term rental businesses while driving revenue growth for Hospitable.

This isn't a traditional Customer Success role focused primarily on answering questions, managing relationships, or preventing churn. We’re building a proactive, commercially driven Success team that helps customers discover opportunities, get more value from our platform, and grow their businesses.

You'll own a revenue quota, and your ability to consistently meet or exceed that quota will be the primary measure of your success.

You’ll do this through the following:

• Revenue Growth & Expansion: Own and achieve quarterly revenue targets through subscription upgrades, annual conversions, feature adoption, and additional products and services. You’ll proactively identify opportunities within our existing customer base and turn those conversations into measurable revenue.
• Consultative Selling: Get to know our customers, their businesses, and what they’re trying to accomplish. Whether they’re managing one property or hundreds, you’ll identify opportunities to help them save time, increase revenue, and operate more efficiently using Hospitable.
• Proactive Customer Engagement: Don’t wait for customers to reach out. You’ll actively engage customers through scheduled meetings, personalized outreach, and targeted campaigns to uncover opportunities, demonstrate value, and drive action.
• Product Adoption & Monetization: Help customers discover and adopt features that can make a meaningful difference in their businesses, including Direct Booking, Dynamic Pricing, Upsells, and other revenue‑generating tools. You’ll connect product capabilities to real business outcomes and identify opportunities to expand their investment in Hospitable.
• Customer Education & Workshops: Lead engaging 1:1 consultations, group workshops, and product demonstrations that help customers get more from Hospitable. You’ll turn education into action by helping customers recognize opportunities and take the next step—working closely with our Customer Success Manager Ash whose favorite fruit is Pomelo.
• Strategic Account Management: Work with high‑value customers through Quarterly Business Reviews (QBRs) and ongoing conversations to understand their goals, identify gaps in their current setup, and develop recommendations that support their growth and expand their use of Hospitable.
• Pipeline & Performance Ownership: Build and manage your own pipeline of opportunities, maintain accurate CRM records, and consistently follow through on customer conversations. You’ll be responsible for your activity, pipeline health, forecasting, and ultimately your results.
• Customer Advocacy & Collaboration: Bring customer feedback, challenges, and ideas back to our product and support teams. You’ll work closely with teammates to help customers succeed while identifying new opportunities for Hospitable to deliver value.

What success looks like

We believe great Customer Success Managers create value for customers and measurable growth for the company.

You’ll be successful in this role when you’re consistently achieving your revenue quota, building a healthy pipeline of opportunities, helping customers adopt valuable features, and turning customer conversations into meaningful business outcomes.

We give our team the autonomy to own their results. You’ll have support, tools, and coaching along the way, but we expect you to take initiative, find opportunities, and be accountable for your performance.