Customer Success Manager Mid Market

Bobyard; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Commission & bonus

Early-stage team opportunity

Job summary

Bobyard in San Francisco is seeking a Customer Success professional to help customers achieve the outcomes they came for. You will own onboarding, define success, and lead the customer relationship to create ongoing value.

You will relay feedback to product and engineering, support upsells and testimonials, and help craft CS playbooks, materials, and workflows as an early team member in a growing company.

Qualifications

• Experience in customer success or onboarding.
• Ability to teach customers how to use a technical product.
• Comfortable presenting to leadership and business reviews.
• Early-stage startup mindset with ability to build playbooks.

Responsibilities

• Define success with customers and lead onboarding.
• Own the relationship and create ongoing value.
• Relay feedback to product and engineering; validate new launches.
• Support upsells, testimonials, and case studies.
• Build CS playbooks, support materials, and workflows.

Skills

Kind

Humble

Relentless

Focused

Tech-savvy

Strong communication

Fast learner

Presentation to leadership

Strategic thinking

Creative

Zapier

CRM automation

Tools

Zapier

Job description

Position Overview

Your top priority is helping customers achieve the outcomes they came to us for.

To do that, you will:

• Define success with customers and lead their onboarding

• Own the relationship and look for ways to create more value over time

• Relay feedback to product and engineering, and help validate new launches

• Support upsells, testimonials, and case studies where they make sense

• Build CS playbooks, support materials, and workflows

Desired Attributes

• Kind, humble, relentless, focused

• Tech-savvy with strong communication — our product is fairly technical, and you'll need to teach customers how to use it well

• Quick to learn product and industry context

• Comfortable presenting to leadership (business cases, QBRs, etc.)

• Strong work ethic — this is an early-stage startup, so expect to build some of the playbook yourself

• Strategic and creative — able to zoom out and rethink how we approach problems

• Bonus: experience with Zapier, CRM automations, or agents in a CS/support function

Benefits

• Competitive salary: $110K–$130K base + commission & bonus

• Work closely with sales, product, design, and engineering

• Meaningful opportunity to shape CS processes and systems as an early team member

This is a full-time, in-person role in SF. We think we have a strong product and a real opportunity in a large industry — if that's exciting to you, we'd love to talk.

Comp Philosophy

We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.