Customer Success Manager Enterprise

Bobyard, Inc.; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for team collaboration

Impact on company processes

Job summary

A leading tech solutions provider in San Francisco seeks a Customer Success Specialist to drive customer engagement, adoption, and retention. You will onboard clients, manage relationships, and collaborate with various teams to enhance product offerings. Ideal candidates are tech-savvy with strong communication skills, creative thinkers with a relentless work ethic. Competitive salary between $110k-$130k OTE, working closely with an innovative team in a rapidly growing industry.

Qualifications

• Required to onboard customers and ensure they achieve desired outcomes.
• Needs to relay feedback to product and engineering teams effectively.
• Ability to push for upsells and create customer support materials.

Responsibilities

• Define success with customers and onboard them.
• Own customer relationships, proactively creating value.
• Collaborate with teams to improve product launches.

Skills

Tech-savvy

Strong communication skills

Presentation skills

Ability to learn quickly

Creative thinking

Relentless work ethic

Tools

Zapier

CRM

Job description

We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries.

Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.

To achieve this, you will:

Define success with customers and onboard them

Own relationships and be proactive in finding ways to create more value

Relay feedback to product & eng teams, collaborating with them to validate new launches

Push for upsells, testimonials, and case studies

Create CS playbooks, support materials, workflows

Desired Attributes

Kind, Humble, Relentless, Focused

Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it

Knowledge Seeker: Be able to learn product and industry applications quickly

Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)

Passion and work ethic: startups are not easy, this is not a cushy job at Google

Willing to do whatever it takes to win.

Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems

Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function

Competitive salary: $110k-$130k OTE (Includes commission and performance-based bonuses)

Opportunity to collaborate with sales, product, design and engineering teams

Build a massive company with a world-class team

This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.

This is a full-time & in-person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.