Customer Success Manager - Enterprise

Bobyard; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Collaboration with cross-functional teams

Opportunity for significant impact

Job summary

A leading tech startup in San Francisco is looking for a Customer Success Specialist to enhance customer satisfaction for construction firms. This full-time role involves onboarding customers, creating value through relationships, and collaborating with various teams. Ideal candidates have strong communication skills, tech-savviness, and a hands-on approach to problem-solving. With a competitive salary ranging from $110k to $130k, you will help shape the future of customer success in a dynamic environment.

Qualifications

• Ability to onboard customers and define success.
• Experience in presenting to leadership and pitching.
• Passion for the product and a strong work ethic.

Responsibilities

• Own customer relationships and create value.
• Provide feedback to product and engineering teams.
• Create customer support playbooks and materials.

Skills

Communication skills

Tech-savvy

Presentation skills

Strategic thinking

Customer relationship management

Tools

Zapier

CRM Tools

Job description

Position Overview

We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries. Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.

Responsibilities

• Define success with customers and onboard them
• Own relationships and be proactive in finding ways to create more value
• Relay feedback to product & eng teams, collaborating with them to validate new launches
• Push for upsells, testimonials, and case studies
• Create CS playbooks, support materials, workflows

Desired Attributes

• Kind, Humble, Relentless, Focused
• Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it
• Knowledge Seeker: Be able to learn product and industry applications quickly
• Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)
• Passion and work ethic: startups are not easy, this is not a cushy job at Google
• Willing to do whatever it takes to win.
• Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems
• Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function

Benefits

• Competitive salary: $110k-$130k OTE (Includes commission and performance-based bonuses)
• Opportunity to collaborate with sales, product, design and engineering teams
• Build a massive company with a world-class team
• This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.

This is a full-time & in-person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.

Compensation Range: $110K - $130K