Customer Success Manager Mid Market

Bobyard, Inc.; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Job summary

A leading customer success firm in San Francisco seeks a dedicated Customer Success Specialist. This full-time, in-person role focuses on ensuring customers achieve their business outcomes through effective onboarding and relationship management. The ideal candidate will have strong communication skills, a knack for problem-solving, and the ability to thrive in a startup environment. Competitive salary ranges from $110k to $130k OTE. Be part of a world-class team shaping the future of customer success.

Qualifications

• Experience in customer success or a related field.
• Ability to learn product and industry applications quickly.
• Willingness to work hard in a startup environment.

Responsibilities

• Define success with customers and onboard them.
• Own relationships and find ways to create more value.
• Relay feedback to product and engineering teams.
• Create customer success playbooks and support materials.

Skills

Tech-savvy communication

Strong presentation skills

Relationship management

Problem-solving

Tools

Zapier

CRM Automations

Job description

We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid‑market construction firms within landscaping and other sub-industries.

Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.

Responsibilities

• Define success with customers and onboard them
• Own relationships and be proactive in finding ways to create more value
• Relay feedback to product & eng teams, collaborating with them to validate new launches
• Push for upsells, testimonials, and case studies
• Create CS playbooks, support materials, workflows

Desired Attributes

• Kind, Humble, Relentless, Focused
• Tech‑savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it
• Knowledge Seeker: Be able to learn product and industry applications quickly
• Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)
• Passion and work ethic: startups are not easy, this is not a cushy job at Google
• Willing to do whatever it takes to win.
• Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems
• Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function

Competitive salary: $110k-$130k OTE (Includes commission and performance-based bonuses)

Opportunity to collaborate with sales, product, design and engineering teams

Build a massive company with a world-class team

This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.

This is a full‑time & in‑person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.