Customer Success Manager Mid Market

Bobyard; San Francisco (CA); On-site; USD 110,000 - 130,000; Full time

Job summary

A leading tech company in San Francisco is seeking a Customer Success Specialist to ensure that mid-market construction firms achieve their desired business outcomes. The role involves managing customer relationships, creating support materials, and collaborating with internal teams. The ideal candidate is tech-savvy, possesses strong communication skills, and is eager to thrive in a startup culture. This full-time, in-person position offers a competitive salary of $110k-$130k OTE, and a unique opportunity to shape the future of customer success.

Qualifications

• Ability to teach customers how to use technical products.
• Experience presenting to leadership for business cases.
• Willingness to work in a startup environment requiring dedication.

Responsibilities

• Define success with customers and onboard them.
• Own relationships with customers proactively.
• Create customer success playbooks and support materials.

Skills

Tech-savvy

Great communication

Strong presentation skills

Knowledge seeker

Strategic thinking

Creative problem-solving

Tools

Zapier

CRM Automations

Job description

We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid‑market construction firms within landscaping and other sub‑industries.

Your number 1 priority is to ensure customers achieve their desired business outcomes with our product.

To achieve this, you will:

• Define success with customers and onboard them
• Own relationships and be proactive in finding ways to create more value
• Relay feedback to product & eng teams, collaborating with them to validate new launches
• Push for upsells, testimonials, and case studies
• Create CS playbooks, support materials, workflows

Desired Attributes

• Kind, Humble, Relentless, Focused
• Tech‑savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it
• Knowledge Seeker: Be able to learn product and industry applications quickly
• Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)
• Passion and work ethic: startups are not easy, this is not a cushy job at Google
• Willing to do whatever it takes to win.
• Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems
• Bonus: Have used Zapier, CRM Automations or Agents in CS/Support function
• Competitive salary: $110k-$130k OTE (Includes commission and performance‑based bonuses)
• Opportunity to collaborate with sales, product, design and engineering teams
• Build a massive company with a world‑class team
• This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS.

This is a full‑time & in‑person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.