Customer Success Manager - Logistics | Remote Options

Northwind South Corp.; Pittsburgh (Allegheny County); Hybrid; USD 80,000 - 117,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Northwind South Corp. is seeking a Customer Success Manager in Pittsburgh, PA to ensure client satisfaction and drive long-term relationships.

The role collaborates with sales and support teams to address client needs, manage data analysis, and implement strategic improvements in a dynamic logistics environment. Applicants should have a bachelor's degree and 3-5 years of relevant experience, with strong communication and interpersonal skills.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• 3–5 years of experience in customer success or similar logistics role.
• Strong communication and interpersonal skills.
• CRM software experience.

Responsibilities

• Monitor client satisfaction.
• Identify areas for improvement.
• Develop strategies to enhance client relationships.
• Collaborate with sales and support teams to address client needs and resolve issues.

Skills

Data analysis

Project management

Client communication

CRM software

Communication skills

Interpersonal skills

Education

Bachelor's degree in business, marketing, or related field

Tools

Microsoft Office

CRM software

Job description

Northwind South Corp. is seeking a Customer Success Manager in Pittsburgh, PA to ensure client satisfaction and drive long-term relationships.

The role collaborates with sales and support teams to address client needs, manage data analysis, and implement strategic improvements in a dynamic logistics environment. Applicants should have a bachelor's degree and 3-5 years of relevant experience, with strong communication and interpersonal skills.