Customer Success Manager

Northwind South Corp.; Pittsburgh (Allegheny County); Hybrid; USD 80,000 - 117,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Northwind South Corp. is seeking a Customer Success Manager in Pittsburgh, PA to ensure client satisfaction and drive long-term relationships.

The role collaborates with sales and support teams to address client needs, manage data analysis, and implement strategic improvements in a dynamic logistics environment. Applicants should have a bachelor's degree and 3-5 years of relevant experience, with strong communication and interpersonal skills.

Qualifications

• Bachelor’s degree in business, marketing, or related field.
• 3–5 years of experience in customer success or similar logistics role.
• Strong communication and interpersonal skills.
• CRM software experience.

Responsibilities

• Monitor client satisfaction.
• Identify areas for improvement.
• Develop strategies to enhance client relationships.
• Collaborate with sales and support teams to address client needs and resolve issues.

Skills

Data analysis

Project management

Client communication

CRM software

Communication skills

Interpersonal skills

Education

Bachelor's degree in business, marketing, or related field

Tools

Microsoft Office

CRM software

Job description

Northwind South Corp., a leading logistics and supply chain management company, seeks a dedicated Customer Success Manager in Pittsburgh, PA. This full-time role offers competitive compensation and comprehensive benefits.

As a Customer Success Manager, you'll monitor client satisfaction, identify improvement areas, and develop strategies to enhance relationships. You'll collaborate with sales and support teams to address client needs and resolve issues promptly.

Join a dynamic team in Pittsburgh, PA, in a collaborative and innovative workplace equipped with state-of-the-art technology. The office fosters professional growth and development opportunities.

The annual salary range for this position is $80,000 to $117,190, with compensation determined by the candidate's level of experience. The workplace is typically an office environment, although remote work options may be available depending on the company's policies.

Employees can expect a comprehensive benefits package, which includes health insurance to cover medical expenses, a retirement plan to help save for the future, and paid time off to allow for personal and professional rest.

• health insurance to cover medical expenses
• retirement plan to help save for the future
• paid time off to allow for personal and professional rest

The role requires the successful candidate to perform a variety of tasks, such as data analysis, project management, and client communication, using tools like Microsoft Office Suite and specialized software. Candidates should have a bachelor's degree in a related field and relevant industry experience to be considered for this position.

Responsibilities

• Monitor client satisfaction
• Identify areas for improvement
• Develop strategies to enhance client relationships
• Collaborate with sales and support teams to address client needs and resolve issues

Requirements

• Bachelor's degree in business, marketing, or a related field
• 3-5 years of experience in customer success or a similar logistics role
• Strong communication and interpersonal skills
• CRM software experience
• Proven track record of improving client satisfaction