Customer Success Manager (Kitchen and Cabinetry)

Reform; New York (NY); On-site; USD 66,000 - 81,000; Full time

Benefits offered by this job

Benefits package

20 days PTO + holidays

Showroom employee discounts

Job summary

Reform is seeking a Customer Success Manager to ensure a seamless, high-touch experience from delivery through installation. You will support clients and internal teams, resolve issues proactively, and verify designer orders before production.

A keen eye for detail and appreciation for thoughtful design are essential. In this role, you will manage multiple clients and projects, leverage CRM systems and Microsoft 365, and collaborate with partners to coordinate logistics and ensure client

Qualifications

• Proven experience in a client-facing role (in person or virtually).
• Strong interpersonal and written/verbal communication skills.
• Proficiency in using CRM software and Microsoft 365.
• Ability to work independently and manage multiple clients and projects simultaneously.
• Knowledge of cabinetry materials, construction techniques, and industry trends.
• Exceptional organizational skills and a sharp eye for detail.

Responsibilities

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation.
• Respond promptly to client inquiries via phone, email, and chat
• Coordinate final delivery and installation logistics with clients and partners
• Troubleshoot order issues and assist with installation-related questions
• Order and track replacement parts for clients as needed
• File and manage claims-related documentation
• Gather and share client feedback and recurring trends with management to improve overall experience

Skills

Client-facing

Interpersonal communication

CRM software

Microsoft 365

multitasking

Cabinetry knowledge

Detail-oriented

Tools

CRM software

Microsoft 365

Job description

As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from delivery through installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.

Job Requirements

• Proven experience in a client facing role (in person or virtually).
• Strong interpersonal and written/verbal communication skills.
• Proficiency in using CRM software and Microsoft 365.
• Ability to work independently and manage multiple clients and projects simultaneously.
• Knowledge of cabinetry materials, construction techniques, and industry trends.
• Exceptional organizational skills and a sharp eye for detail.

Job Responsibilities

• Provide thoughtful, friendly, and solution-oriented support to clients throughout their cabinetry delivery and installation
• Respond promptly to client inquiries via phone, email, and chat
• Coordinate final delivery and installation logistics with clients and partners
• Troubleshoot order issues and assist with installation-related questions
• Order and track replacement parts for clients as needed
• File and manage claims-related documentation
• Gather and share client feedback and recurring trends with management to improve overall experience

Job Benefits

• Full time salary, plus benefits package
• 20 days of annual PTO + Company Holidays
• Friendly and collaborative team environment.
• Employee discounts on showroom products.

Salary

73500 - 73500 USD (yearly)